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AlertOps VS Genesys Cloud

Compare AlertOps VS Genesys Cloud and see what are their differences

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AlertOps logo AlertOps

Master the Unexpected

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • AlertOps Landing page
    Landing page //
    2023-04-12

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience.

AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand.

Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

To Learn more: https://alertops.com/

  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

AlertOps

Website
alertops.com
Pricing URL
Official AlertOps Pricing
$ Details
freemium
Platforms
Web Windows Android iOS Google Chrome Firefox iPhone Safari Mac OSX
Release Date
2015 April
Edit details

Genesys Cloud

Website
genesys.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

AlertOps features and specs

  • Flexible On-Call Schedules: Yes
  • Integrate With Tools: Yes
  • Live Call Routing: Yes
  • Role-Based Security: Yes
  • Alert Aggregation: Yes
  • Enterprise Team Management: Yes
  • Enterprise Platform: Yes
  • Automatic Escalations: Yes
  • Rich Alerting: 10
  • Mobile Incident Management: 10
  • Real-Time Collaboration: Yes
  • Enterprise Reporting: Yes
  • Workflows: Yes
  • Manual Alerting: Yes
  • Heartbeat Monitoring: Yes

Genesys Cloud features and specs

No features have been listed yet.

AlertOps videos

+ Add

Schedule a Demo

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to AlertOps and Genesys Cloud)

AlertOps

Genesys Cloud

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Communication
0 0%
Communication
100% 100
Incident Management
100 100%
Incident Management
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

Share your experience with using AlertOps and Genesys Cloud. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, AlertOps seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AlertOps mentions (7)

  • Anyone heard an update on IT-Nation?
    ITNation is on. Our team from AlertOps is already there for today's pre-event workshop with Vonahi Security and HumanizeIT. Drop in to learn more about the 3 companies and don't forget to visit us at booth #18.. we've got T-Shirts for everyone. Source: over 1 year ago
  • Out of hours response & escalation
    Please checkout AlertOps. It is a great alerting and incident management tool with a free trial and a free version. Source: over 1 year ago
  • Best paid service for cron jobs?
    Checkout AlertOps . The basic version is free. Source: almost 2 years ago
  • Suggestions for an app or website that can track hacks/data breaches on vendors or applications my company uses
    AlertOps is an incident management and alerting software that detects breaches and Alerts the right person at the right time and with the right information for swift response. Source: about 2 years ago
  • Outage Notifications as Calendar Invites
    You could use an alerting tool which allows you to customize your audience, message and medium such as AlertOps. Source: over 2 years ago
View more

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing AlertOps and Genesys Cloud, you can also consider the following products

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

PagerDuty - Cloud based monitoring service

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

VictorOps - We make on-call suck less & help teams to solve problems faster.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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