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Genesys Cloud VS OpsGenie

Compare Genesys Cloud VS OpsGenie and see what are their differences

AirDroid Business
AirDroid Business, an enterprise-grade MDM solution, is designed to enable businesses mobility and productivity through remote access and control, device provisioning, policy application and management, kiosk mode, and geofencing. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

OpsGenie logo OpsGenie

Alerting and On-Call Management for Dev&Ops Teams
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • OpsGenie Landing page
    Landing page //
    2023-07-22

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

OpsGenie videos

+ Add

Webinar: Introduction to Opsgenie

More videos:

  • Review - Opsgenie: Reporting and Analytics
  • Review - Opsgenie's Post Incident Analysis Report

Category Popularity

0-100% (relative to Genesys Cloud and OpsGenie)

Genesys Cloud

OpsGenie

Communication
100 100%
Communication
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Customer Support
100 100%
Customer Support
0% 0
Incident Management
0 0%
Incident Management
100% 100

User comments

Share your experience with using Genesys Cloud and OpsGenie. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys Cloud and OpsGenie

Genesys Cloud Reviews

We have no reviews of Genesys Cloud yet.
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OpsGenie Reviews

Best network monitoring tools of 2020: remote monitoring and management (RMM)
Another strong player in this field is OpsGenie. This operations management service is based in the cloud and its alert notifications extend to mobile as well as desktop, so you can receive network updates via email, SMS and voice calls no matter where you are.
Source: www.techradar.com
PagerDuty Alternatives
OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.
Source: zapier.com

What are some alternatives?

When comparing Genesys Cloud and OpsGenie, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

PagerDuty - Cloud based monitoring service

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

VictorOps - We make on-call suck less & help teams to solve problems faster.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

xMatters - xMatters transforms event data into intelligent communication IT teams, avoiding outages and disruptions

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