Software Alternatives, Accelerators & Startups

Alkanzo VS LiveAgent

Compare Alkanzo VS LiveAgent and see what are their differences

Alkanzo logo Alkanzo

Take control of your time. Alkanzo's AI smartly manages your schedule to help you in protecting schedule from back-to-back meetings, protecting time to deeply focus on work and completing high-priority tasks on time.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Alkanzo Landing page
    Landing page //
    2023-09-03

⭐ Save your schedule from back-to-back meetings with buffer time around meetings.

⭐ Have your focus-time protected effortlessly based on your preferences.

⭐ Let others easily find time to schedule a meeting with you.

⭐ Have your days automatically planned based on priorities.

⭐ Know exactly what to work on next right in your calendar.

⭐ Focus better on work while spending less time on meetings.

⭐ Get additional time slots automatically scheduled for incomplete tasks.

⭐ Complete high-priority tasks on time in busy life.

⭐ Remain flexible for attending meetings while protecting time to complete tasks.

⭐ Save time from managing schedule for time-blocking.

⭐ Automatically justify to co-workers your unavailability for meetings at times.

⭐ Retain control of privacy for task names visible to coworkers in calendar.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Alkanzo features and specs

  • Get a quick overview of upcoming meetings on the desktop.: Yes
  • Instantly join meetings through timely notifications.: Yes
  • When running late for meeting, inform attendees instantly via Slack right from app.: Yes
  • When running late for meeting, inform attendees instantly via Email right from app.: Yes
  • Instantly join meetings on Google Meet: Yes
  • Instantly join meetings on Microsoft Teams: Yes
  • Instantly join meetings on Zoom: Yes
  • Instantly join meetings on Webex: Yes
  • Instantly join meetings on BlueJeans: Yes
  • Connect with Google Calendar: Yes
  • Connect with Microsoft Outlook Calendar: Yes
  • Runs on MacOS: Yes
  • Runs on Windows: Yes
  • Runs on Linux: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Alkanzo videos

Why you should try Alkanzo app?

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Alkanzo and LiveAgent)
Calendar And Scheduling
100 100%
0% 0
Customer Support
0 0%
100% 100
Calendar
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Alkanzo and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Alkanzo and LiveAgent

Alkanzo Reviews

  1. A smart calendar app to boost my productivity

    I love the way I can quickly glance at the next meeting in the menu bar on MacOS. I can also get the overview of all the upcoming meetings with one click from the menu bar icon or with keyboard shortcut. It definitely saves my time in searching the calendar tab in the browser a gazillion times in a day.

    The event notifications are also very helpful as they show up just one minute before the meeting starts and allow me to join meetings with just one click on the ‘Join’ button.

    The notifications come with a great functionality of notifying attendees of the meeting in case I am running late for the meeting via Slack without opening the window of native Slack app and searching for the attendee just to send a small message that I am running late for the meeting. Thank you to the Alkanzo team for saving me from the last minute hassle every now and then while I am running late for my next meeting!

    🏁 Competitors: Superpowered, MeetingBar
    👍 Pros:    Nice and slick design.|Timely notifications, just one minute before the meeting starts.|Runs on mac, windows and linux. i can use it on pretty much any of your laptops and desktops|Connects with google calendar and microsoft outlook calendar, two of the most popular calendar apps at present|Reasonable pricing.
    👎 Cons:    I would really love to see this app expand its scope beyond just giving an overview of upcoming meetings to also help me to keep track and give an overview of the tasks that i want to get done on time.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Alkanzo and LiveAgent, you can also consider the following products

Clockwise.com - A suite of tools that give individuals and teams the time and focus to accomplish their priorities

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ReclaimAI - Helps users prioritize their work and personal calendars

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Superpowered - Power through the day without your calendar

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.