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Alloy Navigator VS Aspera SmartTrack

Compare Alloy Navigator VS Aspera SmartTrack and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Alloy Navigator logo Alloy Navigator

Alloy Navigator is an all-inclusive IT Service Management Software. It is an ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges.

Aspera SmartTrack logo Aspera SmartTrack

Aspera provides software asset management products and services to enable license compliance, audit defense & measurable cost savings. Learn more today!
  • Alloy Navigator Landing page
    Landing page //
    2020-03-14

The ITSM Platform that Works for You

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Features:

Out-of-the-box ITSM and ITIL Workflows

Address recurring issues, speed-up resolution times and increase productivity with out-of-box ITIL Processes (What is ITIL?). From Incident and Request Management to SLA and Configuration Management, we’ve got you covered.

Knowledge Managementdesigned for ITSM

Leverage a central repository of technical solutions for lower support costs, faster new staff on-boarding and improve customer satisfaction.

Integrated IT Asset Management

Discover, track and manage every asset in your IT environment for complete visibility over purchasing, costs, history and more.

Complimentary Network Discovery

Effortlessly gather an in-depth inventory of your entire network including computers, network devices, and installed software.

  • Aspera SmartTrack Landing page
    Landing page //
    2023-05-09

Alloy Navigator features and specs

  • Comprehensive Asset Management
    Alloy Navigator offers a robust feature set for managing hardware and software assets, making it ideal for businesses that need detailed oversight of their IT inventory.
  • Customizable Workflows
    The software provides customizable workflows and automation, which can be tailored to fit the specific operational needs of different organizations.
  • Integration Capabilities
    It integrates seamlessly with other IT management tools and systems, enhancing its utility and providing a more cohesive IT management environment.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface, making it easier for IT staff to navigate and utilize its features efficiently.
  • Comprehensive Reporting
    The software includes extensive reporting capabilities, aiding in decision-making and providing insights into the IT landscape of the organization.

Possible disadvantages of Alloy Navigator

  • Cost
    Alloy Navigator may be cost-prohibitive for smaller businesses or organizations with limited IT budgets.
  • Complexity
    Given its extensive feature set, the software can be complex to set up and may require a steep learning curve for new users.
  • Performance
    Some users have reported performance issues, particularly when managing very large inventories, which can slow down operations.
  • Support
    While Alloy Navigator offers support, some users have indicated that response times can be slower than expected, which could be a drawback in urgent situations.
  • Customization Time
    While the customization options are a strong point, the time and effort required to fully personalize the workflows and settings can be significant.

Aspera SmartTrack features and specs

  • Comprehensive Asset Tracking
    Aspera SmartTrack provides a robust solution for tracking software assets across various platforms, ensuring organizations have a clear view of their software landscape.
  • Automated License Management
    The tool offers automated license management features that help reduce manual effort and minimize errors in license compliance.
  • Integration Capabilities
    SmartTrack integrates well with other IT management tools, providing seamless data sharing and unified operations.
  • Detailed Reporting
    Offers detailed and customizable reports to help organizations understand their software usage and compliance status, facilitating informed decision-making.

Possible disadvantages of Aspera SmartTrack

  • Complex Setup Process
    The initial setup can be complex and time-consuming, requiring significant resources and effort to deploy efficiently.
  • High Cost
    Aspera SmartTrack can be cost-prohibitive for smaller organizations, with pricing that may not be justified by features for less complex needs.
  • Steep Learning Curve
    Users might face a steep learning curve when navigating the platform, requiring extensive training and adjustment time.
  • Dependence on Accurate Data Input
    The effectiveness of the tool heavily relies on the accuracy of the data input, which might be challenging to maintain consistently without rigorous data governance.

Alloy Navigator videos

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Service Customers Anywhere - Introducing the new Alloy Navigator Express

Aspera SmartTrack videos

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Category Popularity

0-100% (relative to Alloy Navigator and Aspera SmartTrack)

Alloy Navigator

Aspera SmartTrack

IT Asset Management
81 81%
IT Asset Management
19% 19
SaaS Management
0 0%
SaaS Management
100% 100
Monitoring Tools
74 74%
Monitoring Tools
26% 26
Procurement Management
0 0%
Procurement Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Alloy Navigator and Aspera SmartTrack

Alloy Navigator Reviews

  1. Geoff
    Our team of 10 IT technicians has been…

    Our team of 10 IT technicians has been using Alloy Navigator for almost 5 years to manage our service desk and computer assets. The product is easy to use and highly customizable. When Alloy’s sales rep told me we would be able to tweak its business logic to our needs I thought that was just a marketing pitch and perhaps it would allow me to add new fields, set up data triggers, and customize email notification, pretty much like almost any other product on the market. I was in for a big surprise! Not only Alloy is capable of all of the above, but it also allowed us to add new business actions, each with its own unique data entry form and with completely custom logic. Talk about fitting like a glove! Today Alloy does everything we need – helps us track our laptops and workstations, convert email to tickets, handle level 3 escalations, monitor our internal SLAs, email out performance reports, and much much more. This wouldn’t be a complete package if it didn’t come with excellent training (oh, so invaluable!) and very personable customer support.

    👍 Pros:    User-friendly|Great customer support|100% customizable|Easy integration

Aspera SmartTrack Reviews

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What are some alternatives?

When comparing Alloy Navigator and Aspera SmartTrack, you can also consider the following products

Zenworks - ZENworks 11 is comprised of four products that share a single, unified web-based management console...

ServiceNow Software Asset Management - Software can represent more than 20% of IT budgets and managing it can be complicated.

Ivanti IT Asset Management Suite - Ivanti IT Asset Management Suite is an intelligent and advanced-level software solution that allows you to view and monitor all kinds of IT assets such as hardware, endpoints, systems, servers, teams, databases, and many others.

SnowSoftware - Snow Software are suppliers of Software Asset Management products and help optimizing licensing & minimizing compliance risk.

Cherwell IT Asset Management - Our IT Asset Management Software tracks and manages assets through a complete lifecycle supplying information that supports multiple ITSM processes. Watch demo now!

Blissfully - Blissfully offers solutions to track, manage, and optimize SaaS spendings.

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