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Amazon EC2 Systems Manager VS Jira Service Desk

Compare Amazon EC2 Systems Manager VS Jira Service Desk and see what are their differences

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SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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  4. » Alternatives

Amazon EC2 Systems Manager logo Amazon EC2 Systems Manager

Learn how to shorten the time to detect and resolve problems. View operational data from multiple AWS services and automate tasks across AWS resources.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Amazon EC2 Systems Manager Landing page
    Landing page //
    2023-04-30
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Amazon EC2 Systems Manager videos

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Jira Service Desk videos

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Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Amazon EC2 Systems Manager and Jira Service Desk)

Amazon EC2 Systems Manager

Jira Service Desk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
IT Management
100 100%
IT Management
0% 0
Project Management
30 30%
Project Management
70% 70

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Amazon EC2 Systems Manager and Jira Service Desk

Amazon EC2 Systems Manager Reviews

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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, Amazon EC2 Systems Manager seems to be more popular. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Amazon EC2 Systems Manager mentions (17)

  • Ensuring secure values by private keys in AWS (KMS, SSM, Secrets Manager)
    This "protection" layer of our sensitive value is based on the composition of two AWS services: Key Management Service is the one responsible for creating the private key which will be used to encrypt our value, then Secret Manager or System Manager: Parameters Store allow us to accomplish the same functionality but they differ on some caveats, since the chosen one will be used for saving the secured encrypted... - Source: dev.to / about 1 year ago
  • 6 Best Practices for AWS Monitoring
    AWS Systems Manager is a service that allows you to manage and automate tasks across your AWS resources. One powerful feature of Systems Manager is the ability to set up automated remediation tasks, which can help you quickly resolve issues without manual intervention. For example, you can set up a remediation task that automatically restarts an EC2 instance if its CPU utilization exceeds a certain threshold. Source: about 1 year ago
  • How to set up AWS Session Manager logging cross account
    Instead, it uses an SSM Agent. And this agent will register itself to the AWS Systems Manager. It will use the attached instance profile to do that. From that point on when you request a shell from the Session Manager. The agent will react on this response and establish the connection. - Source: dev.to / over 1 year ago
  • Uncomplicating cloud Security — Foundations (Part 1)
    AWS Systems Manager: you can centralize access to VMs through the service and automate security patching using the tool also. - Source: dev.to / over 1 year ago
  • AWS services for SREs
    You can find more about AWS Systems Manager here. - Source: dev.to / over 2 years ago
View more

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing Amazon EC2 Systems Manager and Jira Service Desk, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Goverlan - Goverlan Reach provides IT systems support and remote management software solutions enabling innovative and simplified ways for businesses to address remote IT administration needs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

VMware vCenter - VMware vCenter Server provides a centralized platform for managing your VMware vSphere environments.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kaseya VSA - Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…

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