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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Appsmith. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Founder of Appsmith (https://appsmith.com) here. This is very unfortunate news. I have a lot of respect for the founders & the product. In fact I even used Airplane for a few side projects in the past. It's sad to see the product die. IMO, most folks alluding to them running out money is incorrect. I think they simply ran out of energy or the will to go on. This is very common among early stage companies. But, as... - Source: Hacker News / 6 months ago
As well as Appsmith & Retool. They all have generous free tiers, in my opinion. Each can be self-hosted too. Source: over 1 year ago
Hello, you can check out Appsmith. It's an open-source platform with all the features you mentioned and it's great for building business apps! Source: over 1 year ago
Appsmith is self hosted right now. It’s as customizable as Retool, easy as Internal, and less glitchy than Budibase. Tooljet also offers a self hosted version, but Appsmiths dev team updates improvements so much faster. Source: almost 2 years ago
If you’ve followed Appsmith for a while, you know that we can do a lot in 30 days! In the second month of 2022, we cleared a few bugs and created an all-new event called How Do I Do X, where many frequently asked questions live. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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