Arc.dev Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Arc.dev mentions (19)

• Just Moved to Vienna

  Hallo Leute aus Österreich! I just made my move to Wien, finally. I am offering my Software Engineering Consulting Services and/or Digital Product Management services to anyone who wants to launch an MVP in the digital space in a short manner, or join/lead a small team. Enterprise-grade stuff (I am ex-IBM CIO), no shady businesses, US entity. My profile: https://arc.dev/@arpad Before going into the Software space... - Source: Hacker News / 3 months ago

• 💼 50 Tips to Land a Remote Tech Job Based on My 45-Day Journey to 2 Offers

  To be honest, it's another rabbit hole. In my whole experience history with these job platforms, I can 100% backup G2i as I got a dream job there and Toptal, Lemon.io, Turing, and Arc.dev are fine but people have different opinions about them, sometimes they want to charge you a lot, sometimes there is a lack of jobs, etc. It's a thing to consider, but hear this out. - Source: dev.to / 4 months ago

• Ask HN: Does it help to attend a SaaS conference to get a job in a SaaS startup?

  A 1k USD conference is not worth it for a job IMO. These conferences are pricey because they are good places for people to achieve sales. If you want to go the conference route for networking, instead you should like at cheap-but-sponsored tech conferences. Often there are people on the lookout for potential hires at the various talks/booths. You can chat up the people giving the talks and they will connect you.... - Source: Hacker News / about 1 year ago

• I am a developer with over 6 years of experience with React. What would be the best place to get related jobs?

  Arc - https://arc.dev/ - apply to be a developer contractor. Source: about 1 year ago

• Upwork just stole $10k from me

  As a dev I'm happy with Arc [0] & Codementor [1]. I assume clients have a good experience here as well. --- [0]: https://arc.dev [1]: https://www.codementor.io. - Source: Hacker News / over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago