Software Alternatives, Accelerators & Startups

AWS Glue VS LiveAgent

Compare AWS Glue VS LiveAgent and see what are their differences

AWS Glue logo AWS Glue

Fully managed extract, transform, and load (ETL) service

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • AWS Glue Landing page
    Landing page //
    2022-01-29
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

AWS Glue

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

AWS Glue features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

AWS Glue videos

AWS re:Invent BDT 201: AWS Data Pipeline: A guided tour

More videos:

  • Review - Build ETL Processes for Data Lakes with AWS Glue - AWS Online Tech Talks
  • Review - Getting Started with AWS Glue Data Catalog
  • Review - Bajaj Housing Finance Limited: Serverless Data Pipelines with AWS Glue and Amazon Aurora PGSQL

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to AWS Glue and LiveAgent)
Data Integration
100 100%
0% 0
Customer Support
0 0%
100% 100
ETL
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing AWS Glue and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using AWS Glue and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare AWS Glue and LiveAgent

AWS Glue Reviews

10 Best ETL Tools (October 2023)
AWS Glue is an end-to-end ETL offering intended to make ETL workloads easier and more integratable with the larger AWS ecosystem. One of the more unique aspects of the tool is that it is serverless, meaning Amazon automatically provisions a server and shuts it down following the completion of the workload.
Source: www.unite.ai
15+ Best Cloud ETL Tools
AWS Glue is a serverless data integration service designed to streamline analytics, machine learning, and app development tasks. It discovers, prepares, and moves data from a myriad of sources and offers a seamless integration experience. AWS Glue's inclusive toolset and automatic scaling let you focus on gaining insights from data instead of managing infrastructure.
Source: estuary.dev
Top 14 ETL Tools for 2023
Notably, AWS Glue is serverless, which means that Amazon automatically provisions a server for users and shuts it down when the workload is complete. AWS Glue also includes features such as job scheduling and “developer endpoints” for testing AWS Glue scripts, improving the tool’s ease of use.
A List of The 16 Best ETL Tools And Why To Choose Them
Better yet, when interacting with AWS Glue, practitioners can choose between a drag-and-down GUI, a Jupyter notebook, or Python/Scala code. AWS Glue also offers support for various data processing and workloads that meet different business needs, including ETL, ELT, batch, and streaming.
Top 10 AWS ETL Tools and How to Choose the Best One | Visual Flow
The AWS Glue Data Catalog contains table and job definitions, and other control information. It automatically generates statistics and registers partitions, so data queries can run more efficiently. The catalog also supports an extended history for schema versions, allowing you to see how data has changed over time.
Source: visual-flow.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, AWS Glue seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AWS Glue mentions (13)

  • Build Your Movie Recommendation System Using Amazon Personalize, MongoDB Atlas, and AWS Glue
    AWS Glue is a fully managed extract, transform, and load (ETL) service that makes it easy to prepare and load data for analysis. It helps bridge the gap between our MongoDB Atlas data and the services we'll use for recommendation. - Source: dev.to / 4 months ago
  • Using Snowflake data hosted in GCP with AWS Glue
    AWS Glue is a fully managed extract, transform, and load (ETL) service provided by Amazon Web Services (AWS). It is designed to make it easy for users to prepare and load their data for analysis. AWS Glue simplifies the process of building and managing ETL workflows by providing a serverless environment for running ETL jobs. - Source: dev.to / 5 months ago
  • How to check for quality? Evaluate data with AWS Glue Data Quality
    It is serverless data integration service to allow you to easily scale your workloads in preparing data and moving transformed data into a target location. - Source: dev.to / about 1 year ago
  • Deploying a Data Warehouse with Pulumi and Amazon Redshift
    So in the next post, we'll do that: We'll take what we've done here, add a few more components with Pulumi and AWS Glue, and wire it all up with a few magical lines of Python scripting. - Source: dev.to / over 1 year ago
  • Serverless Event Driven AI as a Service
    Once it's in a Data Lake then you have different options depending on the analytics you need. For more advanced constant analytics then you could look into Amazon Kinesis Data Analytics instead of Firehose to S3, but for Ad-Hoc queries then this is where Glue and Athena come in. - Source: dev.to / over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing AWS Glue and LiveAgent, you can also consider the following products

Xplenty - Xplenty is the #1 SecurETL - allowing you to build low-code data pipelines on the most secure and flexible data transformation platform. No longer worry about manual data transformations. Start your free 14-day trial now.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AWS Database Migration Service - AWS Database Migration Service allows you to migrate to AWS quickly and securely. Learn more about the benefits and the key use cases.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Skyvia - Free cloud data platform for data integration, backup & management

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.