Software Alternatives, Accelerators & Startups

Basin VS Userback

Compare Basin VS Userback and see what are their differences

Basin logo Basin

Build custom forms without the engineering lift.

Userback logo Userback

Visual. Feedback. Fast. See any web page through your customers eyes with video screen capture and annotated screenshots.
  • Basin Landing page
    Landing page //
    2023-02-02

Basin automagically collects form submissions, blocks spam, sends email notifications, and triggers integrations with connected apps — saving you the hassle of building and maintaining your own form backend API.

  • Userback Landing page
    Landing page //
    2022-03-08

Userback is a customer feedback solution that lets you collect and manage high-quality feedback from websites and applications using video and annotated screenshots.

Built for designers, developers, product managers and web agencies, Userback will save you time by managing feedback for all your projects in one place.

Basin

$ Details
freemium $4.0 / Monthly (Basic plan - 1 project, 3 forms, 250 submissions, 250MB storage)
Platforms
Web
Release Date
2017 October

Userback

$ Details
paid Free Trial $59.0 / Monthly (Unlimited feedback)
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Release Date
-

Basin features and specs

  • Custom redirect: Yes
  • File upload: Yes
  • Projects: Yes
  • Form sharing: Yes
  • Webhooks: Yes
  • Custom Templates: Yes
  • Custom Domains: Yes
  • API Access: Yes
  • SPAM Protection: Yes
  • Integrations: Yes
  • CSV Data Exporting: Yes
  • Domain Restriction: Yes
  • Autoresponse emails: Yes
  • Integrations: Yes

Userback features and specs

  • Screenshot Capturing: Yes
  • Screen recording: yes
  • Annotations: Yes
  • Integrations: Yes
  • Collaboration Tools: Yes
  • Clean UI: Yes
  • Customizable: Yes
  • Feedback widget: Yes
  • Feedback & Commenting: Yes
  • Free Trial: 14-day free trial, no credit card required
  • GDPR Compliant: Yes
  • Browser Extensions: Yes
  • Branding: Yes

Basin videos

Send emails from an HTML Contact Form in 2 minutes

More videos:

  • Tutorial - HTML Form Submissions to your Slack Channel

Userback videos

Userback Demo

More videos:

  • Review - Userback Review on AppSumo
  • Review - Userback Review - Frictional Client / User Feedback, This One You Don't Want To Miss
  • Demo - UserBack: How To Use This Awesome Tool - Website Maintenance Demo
  • Demo - Userback Overview Video

Category Popularity

0-100% (relative to Basin and Userback)
Form Builder
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100
Surveys
100 100%
0% 0
Customer Feedback
0 0%
100% 100

User comments

Share your experience with using Basin and Userback. For example, how are they different and which one is better?
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Social recommendations and mentions

Userback might be a bit more popular than Basin. We know about 3 links to it since March 2021 and only 3 links to Basin. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Basin mentions (3)

  • RudderStack's Data Stack: Deep Dive
    Another tool we use on the marketing site is Basin, which acts as a back-end form submission handler that isn't susceptible to client-side browser blockers or JavaScript errors, meaning we capture leads no matter what. Basin routes data to a RudderStack Webhook Source. - Source: dev.to / over 2 years ago
  • What do you usually do when you need a fast and simple way to capture some simple data? I have a static website with a signup form, and using a database just to save some emails would be an overkill.
    I just use Basin https://usebasin.com. Source: almost 3 years ago
  • How to send your html form to Google Sheets for free
    Usebasin.com (https://usebasin.com) The free tier on this Service only allows for 1 form and it also uses integrations with Zapier or Integromat to submit forms to Google Sheets. The third-party integration makes the setup more complex, because you also need an account at the integration partner and configure the integration to get your form to end up in Google Sheets. You can export all submissions to Excel or... - Source: dev.to / about 3 years ago

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 1 year ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 2 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 2 years ago

What are some alternatives?

When comparing Basin and Userback, you can also consider the following products

Formspree.io - Just send your form to our URL and we'll forward it to your email.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Getform - Smart form endpoints. The modern way to build the form backend.

Marker.io - Visual feedback and bug reporting tool for websites

FormSubmit - Connect your form to our form endpoint and we’ll email you the submissions. No PHP, Javascript or any backend code required.

BugHerd - BugHerd: The Website Feedback Tool for Agencies