Blogtrottr Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Blogtrottr mentions (24)

• E-mail notification to Proton Status no longer available?

  There is also https://blogtrottr.com/ which has a free plan with ads. It seems to update hourly on the free plan. (I used this service for years before creating my own, I can highly recommend it). Source: about 1 year ago

• How to receive email when certain RSS feed is updated?

  There are other services available as well. The keyword you are looking for is rss-to-email. I used to use https://blogtrottr.com/ for years before making my own and they have an ad-supported free tier if you prefer that. Source: over 1 year ago

• Ask HN: Do you use RSS? If yes, which reader do you use?

  I use RSS-to-Email then read them in my mail clients. Most things get routed to a few folders without notifications that I open when I want news. I'm using my own RSS-to-Email service https://feedmail.org but I've also used https://blogtrottr.com/ in the past. - Source: Hacker News / over 1 year ago

• Jet has TAKEN OFF from Austin-Bergstrom International Airport, Austin, Texas, United States at approx. 23:32 UTC, 2023-01-09

  And you can get realtime RSS→email at https://blogtrottr.com/ for free (ads in emails). Or use some other RSS app. Source: over 1 year ago

• Ask HN: What RSS Reader do you use in 2022?

  I use my own RSS-to-Email service https://feedmail.org/. I've written about my setup and why I prefer RSS-to-Email on my blog nearly a decade ago https://kevincox.ca/2013/06/27/email-as-rss-reader/. I used to use https://blogtrottr.com which I do still think is a good product, they just didn't quite fit my needs so after about 8 years I ended up creating my own. - Source: Hacker News / over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago