Software Alternatives, Accelerators & Startups

BoxyHQ VS Freshdesk

Compare BoxyHQ VS Freshdesk and see what are their differences

BoxyHQ logo BoxyHQ

Security Building Blocks for the AI era! AI Security - LLM Vault, Authentication - SAML/OIDC SSO, Directory Sync (SCIM 2.0), Audit Logs, Data Privacy Vault, and more!

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • BoxyHQ Website - BoxyHQ
    Website - BoxyHQ //
    2024-04-17
  • BoxyHQ Admin Portal Dashboard - BoxyHQ
    Admin Portal Dashboard - BoxyHQ //
    2024-04-17
  • BoxyHQ Admin Portal Login - BoxyHQ
    Admin Portal Login - BoxyHQ //
    2024-04-17

  1. LLM Vault BoxyHQ provides an AI security environment to centralize and isolate your company’s secrets. Utilizing advanced encryption techniques, the LLM Vault ensures the confidentiality and integrity of your organization's data. Through granular access controls, it allows precise management of data access, enhancing security while streamlining data handling processes. Your company can now interact with ChatGPT (and other LLMs) and leverage AI models with peace of mind.

  2. Enterprise Single Sign On (SSO) SAML SSO enables a secure authentication via an organization’s Identity Provider (IdP), as opposed to users or IT admins managing thousands, of usernames and passwords. With our product SAML Jackson, enterprise users can access your product via one of their secure IdPs (like Okta, Microsoft Azure, AWS, etc), which manages access and security for the entire organization.

  3. Directory Sync Organizations use directories from different providers to manage users and enforce their access to organization resources. By integrating our Directory Sync product into your solution you can activate and deactivate user accounts, create groups, and keep your app in sync with the user directory in real-time. Supports the SCIM 2.0 protocol.

Additionally, we offer Audit Logs to track critical events in your application and a Data Privacy Vault to safeguard sensitive data.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

BoxyHQ

Website
boxyhq.com
$ Details
free $49.0 / Monthly (Per connection)
Platforms
SaaS Premium Self-Hosted FREE OSS Self-Hosted

BoxyHQ videos

SAML Single Sign-On (SSO) login demo

More videos:

  • Tutorial - Unlocking the Power of Open-Source SAML SSO with BoxyHQ's Enterprise Single Sign-On Tutorial
  • Review - BoxyHQ: The Open-Source SSO Solution for Effortless Integrations
  • Review - Securing The Web Ecosystem in 2023 - A Year in Review by BoxyHQ - Newsletter001
  • Review - AMA with Deepak, Maintainer of BoxyHQ!

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to BoxyHQ and Freshdesk)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Security & Privacy
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing BoxyHQ and Freshdesk.

What makes your product unique?

BoxyHQ's answer

BoxyHQ stands out for its comprehensive suite of security building blocks tailored specifically for developers. With features like SAML/OIDC Single Sign-On (SSO) and Directory Sync with SCIM 2.0, BoxyHQ simplifies identity management and access control for B2B SaaS companies. Its focus on providing a seamless and customizable solution empowers developers to enhance security without compromising user experience. Additionally, BoxyHQ offers Audit Logs to track critical events within the product and a Privacy Vault, an API to protect sensitive data.

Why should a person choose your product over its competitors?

BoxyHQ's answer

BoxyHQ stands out for several reasons:

  1. Developer-Obsessed: We prioritize developers, offering a seamless and intuitive platform for integration and customization.
  2. Secure by Design: With security as our foundation, we ensure robust protection for your data and applications at every level.
  3. Budget-Friendly: We believe in accessibility, offering competitive pricing options starting at $0.00 to suit various budgets.
  4. Transparency and Customizability: Our open-source approach provides full visibility into our codebase and allows for tailored solutions to meet specific needs.
  5. Community-Powered Innovation: Our vibrant community of users and contributors actively helps us build the best-in-class solution, fostering innovation and collaboration every step of the way.

How would you describe your primary audience?

BoxyHQ's answer

BoxyHQ's primary audience encompasses:

  1. Developers crafting innovative solutions seeking enterprise-ready software products.
  2. B2B SaaS companies striving for compliance to meet corporate and industry regulatory standards.
  3. Large enterprises navigating the integration complexities between their Identity Providers (IdPs) and ensuring their applications adhere to rigorous security and infosec standards.

What's the story behind your product?

BoxyHQ's answer

The inception of BoxyHQ is deeply linked with Deepak's journey as the former CTO of a cybersecurity scaleup. In his role, Deepak wrestled with the challenge of allocating resources to enterprise compliance features that diverged from their core value proposition. Alongside Sama, they witnessed the escalating tide of cyber crimes, compounded by the concerning statistic that around 70% of development teams often bypass essential security measures due to time constraints. Motivated by this shared purpose of bringing security earlier in the developer live cycle, they embarked on a mission to address these challenges head-on. BoxyHQ emerged as a solution designed to automate product security and provide low-code APIs for seamless integration, empowering developers to implement enterprise-compliant security measures effortlessly. Through BoxyHQ, Deepak and the team strive to alleviate the burden on development teams while fortifying organizations against the escalating threats posed by cyber crimes.

Who are some of the biggest customers of your product?

BoxyHQ's answer

We value the confidentiality of our large enterprise clients due to NDA agreements. However, some of our notable customers include Cal.com, Dub, Supademo, Spike, among many others.

Which are the primary technologies used for building your product?

BoxyHQ's answer

BoxyHQ uses the following technologies: - Next.js - PostgreSQL - Docker - Kubernetes

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoxyHQ and Freshdesk

BoxyHQ Reviews

We have no reviews of BoxyHQ yet.
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Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoxyHQ mentions (0)

We have not tracked any mentions of BoxyHQ yet. Tracking of BoxyHQ recommendations started around Mar 2023.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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What are some alternatives?

When comparing BoxyHQ and Freshdesk, you can also consider the following products

Skyflow - Skyflow’s data privacy vaults deliver security, compliance and governance via a simple API

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Frontegg - Elegant user management, tailor-made for B2B SaaS

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!