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Cherwell IT Asset Management VS Freshservice

Compare Cherwell IT Asset Management VS Freshservice and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
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Cherwell IT Asset Management logo Cherwell IT Asset Management

Our IT Asset Management Software tracks and manages assets through a complete lifecycle supplying information that supports multiple ITSM processes. Watch demo now!

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Cherwell IT Asset Management Landing page
    Landing page //
    2023-05-08
  • Freshservice Homepage
    Homepage //
    2024-05-06

Cherwell IT Asset Management features and specs

  • Comprehensive Integration
    Cherwell IT Asset Management offers seamless integration with other IT service management processes, facilitating a unified management platform that improves overall efficiency.
  • Scalability
    The platform is designed to scale with the organization, accommodating the growing number of assets and users without a significant drop in performance or responsiveness.
  • Customizability
    Users can customize workflows, dashboards, and reports to suit their specific IT asset management needs, allowing for a more tailored approach to managing assets.
  • Automation
    The system provides automation features that streamline routine tasks, reducing manual effort and minimizing the risk of human error in asset management processes.

Possible disadvantages of Cherwell IT Asset Management

  • Complexity for New Users
    The feature-rich platform can be overwhelming for new users, requiring a steep learning curve to fully understand and utilize all functions to their maximum potential.
  • Cost
    The financial investment required for Cherwell's platform might be high for some organizations, especially smaller businesses with limited budgets for IT infrastructure.
  • Implementation Time
    Initial setup and configuration can be time-consuming, requiring careful planning and resources to ensure successful deployment and integration with existing systems.
  • Limited Third-Party Integrations
    While it integrates well with many Cherwell solutions, there may be limited options for integration with third-party applications, potentially restricting the flexibility to use other tools in conjunction with Cherwell.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Cherwell IT Asset Management videos

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Freshservice videos

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Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Cherwell IT Asset Management and Freshservice)

Cherwell IT Asset Management

Freshservice

IT Asset Management
100 100%
IT Asset Management
0% 0
Project Management
0 0%
Project Management
100% 100
Monitoring Tools
19 19%
Monitoring Tools
81% 81
IT Management
0 0%
IT Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cherwell IT Asset Management and Freshservice

Cherwell IT Asset Management Reviews

We have no reviews of Cherwell IT Asset Management yet.
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Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cherwell IT Asset Management mentions (0)

We have not tracked any mentions of Cherwell IT Asset Management yet. Tracking of Cherwell IT Asset Management recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing Cherwell IT Asset Management and Freshservice, you can also consider the following products

Ivanti IT Asset Management Suite - Ivanti IT Asset Management Suite is an intelligent and advanced-level software solution that allows you to view and monitor all kinds of IT assets such as hardware, endpoints, systems, servers, teams, databases, and many others.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zenworks - ZENworks 11 is comprised of four products that share a single, unified web-based management console...

Basecamp - A simple and elegant project management system.

Alloy Navigator - Alloy Navigator is an all-inclusive IT Service Management Software. It is an ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges.

Redmine - Flexible project management web application

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