Software Alternatives, Accelerators & Startups

Clickiny VS Intercom

Compare Clickiny VS Intercom and see what are their differences

Clickiny logo Clickiny

Clickiny is a powerful tool to that helps businesses connect to customers through WhatsApp chat

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Clickiny Landing Page
    Landing Page //
    2024-05-10
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Clickiny videos

No Clickiny videos yet. You could help us improve this page by suggesting one.

Add video

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Clickiny and Intercom)
Customer Support
0 0%
100% 100
Chat Widget
100 100%
0% 0
CRM
0 0%
100% 100
Customer Messaging
100 100%
0% 0

Questions and Answers

As answered by people managing Clickiny and Intercom.

What makes your product unique?

Clickiny's answer

Clickiny stands out with its customizable WhatsApp chat widget that supports multiple agents and flexible availability schedules. Its powerful editor allows businesses to seamlessly tailor the widget to their brand and customer needs.

Why should a person choose your product over its competitors?

Clickiny's answer

A person should choose Clickiny over its competitors due to its highly customizable WhatsApp chat widget, which supports multiple agents and personalized availability schedules, ensuring seamless and efficient customer service. Additionally, its intuitive editor makes it easy to align the widget with a brand's unique style, offering a user-friendly experience tailored to business needs.

How would you describe your primary audience?

Clickiny's answer

The primary audience for Clickiny consists of businesses and organizations seeking to enhance customer engagement through seamless communication on their websites. They are particularly focused on leveraging WhatsApp as a channel for customer support, marketing, or sales and value a customizable, multi-agent chat widget that can accommodate their brand identity and operational requirements.

What's the story behind your product?

Clickiny's answer

Clickiny was created to address the growing need for seamless customer communication in an increasingly digital marketplace. As businesses increasingly recognized the importance of WhatsApp for customer engagement, Clickiny was developed to provide a user-friendly solution that integrated WhatsApp directly into their websites. The team focused on creating a highly customizable chat widget that could handle multiple agents and varying availability schedules, making it an ideal tool for organizations looking to enhance their brand’s customer experience with personalized and efficient communication.

Which are the primary technologies used for building your product?

Clickiny's answer

Clickiny employs a backend built using Node.js to ensure efficient handling of chat interactions, multi-agent management, and availability scheduling. For data storage and management, it relies on PostgreSQL, providing a reliable and scalable database solution that ensures consistent performance and secure handling of customer and agent data.

Who are some of the biggest customers of your product?

Clickiny's answer

Apex Workspace Consultancy

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Clickiny and Intercom

Clickiny Reviews

We have no reviews of Clickiny yet.
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Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Clickiny mentions (0)

We have not tracked any mentions of Clickiny yet. Tracking of Clickiny recommendations started around May 2024.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
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What are some alternatives?

When comparing Clickiny and Intercom, you can also consider the following products

WATI - No-code chatbot builder for WhatsApp Business

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AiSensy - Whatsapp Chatbot, CRM & Marketing

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Interakt.shop - Grow your business using Whatsapp API @ Interakt. All-in-one toolset for businesses to leverage WhatsApp for business growth & marketing.

Drift - A messaging app that helps you grow your business.