Software Alternatives, Accelerators & Startups

ClickUp VS Freshservice

Compare ClickUp VS Freshservice and see what are their differences

ClickUp logo ClickUp

ClickUp's #1 rated productivity software is making more productive projects with a beautifully designed and intuitive platform.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • ClickUp Landing page
    Landing page //
    2022-01-13
  • Freshservice Homepage
    Homepage //
    2024-05-06

ClickUp features and specs

  • Flexible Task Management
    ClickUp offers a wide range of customization options for task management, including nested tasks, due dates, priorities, and custom fields.
  • All-in-One Solution
    Combining tasks, docs, goals, chat, and more into a single platform reduces the need for multiple tools, which can streamline workflows and reduce costs.
  • Integration Capabilities
    Supports numerous integrations with other tools like Slack, Google Drive, and Trello, allowing for seamless connectivity and data synchronization.
  • Scalability
    Suitable for teams of all sizes, from small startups to large enterprises, and can scale as the organization grows.
  • User-Friendly Interface
    Intuitive design and user interface make it easier for new users to get up and running quickly.
  • Robust Free Tier
    Offers a comprehensive free tier that includes many of the platform’s key features, making it accessible for smaller teams and startups.

Possible disadvantages of ClickUp

  • Learning Curve
    Due to the vast array of features and options, new users may find it overwhelming and may require a significant time investment to master.
  • Performance Issues
    Some users report that the platform can slow down, especially when handling large projects or numerous tasks, which can affect productivity.
  • Complexity
    The sheer number of customization options and features can sometimes complicate simple workflows, requiring advanced planning to optimize use.
  • Notification Overload
    Users may receive a high volume of notifications, which can become distracting and reduce the effectiveness of the platform's communication features.
  • Inconsistent Updates
    Occasional updates can introduce new bugs or affect existing functionalities, causing disruptions in workflow.
  • Limited Offline Access
    While primarily designed for cloud use, it offers limited offline access, which can be a drawback for users in areas with inconsistent internet connectivity.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

ClickUp videos

ClickUp 2.0: Features, Pricing & More (2019)

More videos:

  • Tutorial - A Clickup Tour, Pros and Cons, & How to Set It Up (Full ClickUp Review and Tutorial)
  • Review - ClickUp 1.0 Review: Features, Pricing & Opinions
  • Review - ClickUp 2021 Review: Is it still the best project management software? (YES!)
  • Review - Clickup Review for Project Management 2022 | Better than Monday.com & Asana?
  • Review - Monday.com vs ClickUp Review (Simple Breakdown in 2022)
  • Review - ClickUp v Monday | Project Management Software Head-to-Head
  • Tutorial - ClickUp Tutorial - How to use ClickUp for Beginners

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to ClickUp and Freshservice)
Project Management
81 81%
19% 19
Task Management
100 100%
0% 0
IT Management
0 0%
100% 100
Productivity
100 100%
0% 0

User comments

Share your experience with using ClickUp and Freshservice. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ClickUp and Freshservice

ClickUp Reviews

  1. Edi Malkovich
    Great product

    All-in-one tool. We use it for docs, project management, tasks, wiki and so on. Awesome product!

  2. Christopher Guillou
    · Working at CCG Communication / Photo ·
    Awesome, complete and exciting platform !

    Been using Clickup for 8 months now and can't imagine life/work without it ... Very complete and in constant improvement thanks to a great team.


Top 10 Notion Alternatives for 2025 and Why Teams Are Choosing Ledger
ClickUp has everything—including the kitchen sink. It’s extremely customizable, but that power often comes at the expense of usability. Many teams report spending more time setting it up than actually using it.
The Top 7 ClickUp Alternatives You Need to Know in 2025
Curious about how Ledger compares to ClickUp? Dive into our detailed analysis and see why Ledger stands out for teams of all sizes. Explore Ledger vs ClickUp now!
How Tight-Knit Teams Get More Done with Innovative Project Management Tools
ClickUp: It’s considered an “all-in-one” platform for tasks, docs, and messaging. You can tweak it to show either a simple list or a full-blown timeline. If your group is used to wearing different hats, having everything in one place can be a relief.
Source: medium.com
11 Popular Knowledge Management Tools to Consider in 2025 
ClickUp’s AI tools come with features like automated summarization, writing suggestions, and powerful search that leverage your team’s collective knowledge within ClickUp. ClickUp also integrates seamlessly with popular design and marketing tools.
Source: knowmax.ai
10 Best Canny Alternatives and Competitors in 2025
When you’re searching for an alternative feedback management tool to replace Canny, it’s hard to beat ClickUp. This task management software helps you manage everything from your team’s workload to user feedback. Use it for product management to collect user feedback, generate team discussions on feature requests, and build roadmaps for product initiatives.
Source: clickup.com

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

Social recommendations and mentions

Based on our record, ClickUp seems to be a lot more popular than Freshservice. While we know about 112 links to ClickUp, we've tracked only 3 mentions of Freshservice. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ClickUp mentions (112)

View more

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing ClickUp and Freshservice, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

monday.com - The most intuitive platform to manage projects and teamwork

Basecamp - A simple and elegant project management system.

Redmine - Flexible project management web application

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.