Software Alternatives, Accelerators & Startups

monday.com VS Freshservice

Compare monday.com VS Freshservice and see what are their differences

monday.com logo monday.com

The most intuitive platform to manage projects and teamwork

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • monday.com Landing page
    Landing page //
    2018-09-30

monday.com, an award-winning project management tool, helps teams plan together efficiently and execute projects that deliver results on time. Its ease of use and flexibility means fast onboarding for your team and the ability to manage your work your way. With powerful productivity features such as time tracking, automated notifications, customizable workflows, dependencies, timeline views and integrations, your team can achieve better and faster results for every project milestone.

  • Freshservice Homepage
    Homepage //
    2024-05-06

monday.com

Website
monday.com
$ Details
paid Free Trial $14.0 / Monthly (per seat)
Platforms
Browser iOS Android Mac OSX Windows Chrome OS Slack Shopify

monday.com features and specs

  • User-Friendly Interface
    monday.com offers a highly intuitive and visually appealing interface that makes it easy for users to navigate and understand the workflow.
  • Customization
    The platform allows extensive customization options, including customizable templates, workflows, and automated processes to fit specific team needs.
  • Collaboration
    monday.com enhances team collaboration through features like real-time updates, mentions, and file sharing, making it easier to coordinate efforts.
  • Integrations
    monday.com supports integration with a variety of third-party applications such as Slack, Google Drive, and Zapier, providing a seamless experience with existing tools.
  • Mobile App
    A robust mobile application allows users to stay connected and manage tasks on the go, ensuring productivity even outside the office.
  • Transparency
    The platform offers clear visibility on project progress and individual tasks, enhancing accountability and keeping everyone on the same page.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

monday.com videos

monday.com in 60 seconds

More videos:

  • Review - monday.com: Project Management | Review (2019)
  • Review - Everything You Can Do with monday.com!
  • Demo - Comment bien débuter avec l'outil de gestion de projet Asana ?
  • Review - Monday.com Review: Is It the Best Project Management Software for 2021?
  • Tutorial - Monday.com Tutorial for Beginners | Free All-In-One Project Management & CRM Software
  • Review - Everything you can do with monday.com
  • Review - monday.com Review 2023 | PM Software Analyst's Pros/Cons [1/3]

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to monday.com and Freshservice)
Project Management
86 86%
14% 14
Task Management
100 100%
0% 0
IT Management
0 0%
100% 100
Work Management
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare monday.com and Freshservice

monday.com Reviews

  1. itsemilywalker01@gmail.com
    · Business Analyst at Payworks ·
    User-centric solution with extensive capabilities

    We had a great experience using Monday.com. From task and project management to managing resources, this powerful tool is packed with many flexible features. The clean user interface saves us from hosh posh, allowing us to track teams, share files, and collaborate effectively. It's good for small businesses, but can be difficult to track for larger teams.

    🏁 Competitors: Asana
    👍 Pros:    User friendly interface|Faster loading speed|Easy to use|Easy to track data|Collaborate|File sharing|Customization and flexibility
    👎 Cons:    Inbox spamming|Difficult to track for larger teams|Limited customer support
  2. Great tool for planning

    It's a great tool for planning tasks conveniently. It's pretty straightforward to use, which is a big plus. You can tweak it to fit your own way of doing things, which is handy.

  3. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    Ideal for project management

    When we needed a tool large enough to support ongoing marketing projects, Monday was the best solution that was trialled in comparison to other alternative platforms that didn't scale as well with our needs.

    🏁 Competitors: Trello

The Top 7 ClickUp Alternatives You Need to Know in 2025
OverviewMonday.com is renowned for its visually appealing interface and customizable workflows. It provides a robust project management solution that allows teams to visualize their tasks through colorful boards and Gantt charts.
Top 10 Notion Alternatives for 2025 and Why Teams Are Choosing Ledger
Monday offers detailed views and automation for teams managing repeatable workflows. While powerful for ops-heavy teams, it can feel rigid or overwhelming for teams that need creative space and flexibility.
Top 12 Online Collaboration Tools for Smart Working
Monday.com is one of the best tools for fostering teamwork, transparency, and clarity. It enables you to oversee your team’s tasks while creating workflows and tracking progress.
Source: niftypm.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
Next on the list of Asana alternatives is Monday.com, an intuitive project management platform that allows team members to collaborate, communicate and manage projects. It features a range of powerful project management features designed to help teams stay organized and on track, such as user-friendly dashboards that provide real-time visibility into the project progress,...
Source: clickup.com
Monday.com vs Rework: A (little biased but honest) comparison
I’ll be straightforward: this is not going to be a completely fair comparison. Surely people from Monday.com will have different things to say. We also haven’t really used Monday.com that much at our work (of course, we use Rework); this review is based on our experience with Monday.com free trial system, our understanding from building management tools ourselves, and...

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

Social recommendations and mentions

Based on our record, monday.com seems to be a lot more popular than Freshservice. While we know about 337 links to monday.com, we've tracked only 3 mentions of Freshservice. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

monday.com mentions (337)

  • Defect Management Tools List for 2025 (Free, Paid, & Open Source)
    17. Monday.com (Paid) Monday.com is a versatile work operating system that includes robust project and defect management features. It is ideal for teams seeking a highly customizable platform. - Source: dev.to / 5 months ago
  • Navigating the Software Developer Life: Soft Skills, AI Tools, and Team Dynamics
    Project Management: AI-driven project management tools like Jira and Monday.com help in tracking progress, managing tasks, and predicting project timelines. - Source: dev.to / 9 months ago
  • Growing from Junior to Senior Designer: How to Climb the Career Ladder
    Some tools that I would use to stay organized include Jira, monday.com, Notion, or Trello. Each has its own advantages. Personally, I use monday dev. It lets you keep track of all your projects and tasks in one place and collaborate with your team in real time. - Source: dev.to / over 1 year ago
  • PM Software for only managers
    With the newer, online work management tools that have project management features (ClickUp, Monday.com, etc.), several have free versions and you have the ability to create a custom field that you can use for the assignee, ignoring the built-in field that requires a licensed user or guest. Source: over 1 year ago
  • Thinking about monday.com? START HERE
    Use this space to easily get started with all the basic things you need to know about monday.com: https://www.mondayspaces.com/spaces/monday-com-implementation-guide. Source: over 1 year ago
View more

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing monday.com and Freshservice, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Basecamp - A simple and elegant project management system.

Redmine - Flexible project management web application

ClickUp - ClickUp's #1 rated productivity software is making more productive projects with a beautifully designed and intuitive platform.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.