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Cogsworth VS Freshdesk

Compare Cogsworth VS Freshdesk and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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Cogsworth logo Cogsworth

Make it easy for your customer to schedule time with you! Sync your Cogsworth to your calendar, set up your services, embed it on your website, and you're cooking with gas!

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Cogsworth Landing page
    Landing page //
    2023-05-11

Cogsworth is different in three main ways:

  1. It is built for conversion. When you embed your booking form on your site or in email, you expect customers to fill it out. Somehow, all of our competitors have made purposefully obtuse products that are at odds with intuitive form design. What is the point of having a booking system if it does not lead to the maximum number of customers?

  2. Cogsworth takes privacy and security seriously. We are currently undergoing GDPR certification, and will be the only scheduling system to announce change our architecture to be compliant with European regulation. Us begin compliant = you being compliant. GDPR ultimately means that the end user (you) are liable for any breaches. So why risk it? Switch to cogsworth.

  3. We are easy to use. Whether you just want to set and forget or if you want your staff logging in frequently and updating their time schedules. Cogsworth is easy to use, intuitive and built for scale.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Cogsworth videos

+ Add

Disney sorcerers arena Cogsworth character review

More videos:

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  • Review - Disney Parks Cogsworth & Lumiere Clock & Candelabra Review

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Cogsworth and Freshdesk)

Cogsworth

Freshdesk

Appointments and Scheduling
100 100%
Appointments and Scheduling
0% 0
Customer Support
0 0%
Customer Support
100% 100
Appointment Scheduling
100 100%
Appointment Scheduling
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Cogsworth and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cogsworth and Freshdesk

Cogsworth Reviews

The 14 Best Meeting Scheduling Tools for 2022
Cogsworth is an online appointment scheduling and booking software designed to help businesses create booking pages and accept appointments from your customers. The Cogsworth platform caters to all service businesses such as doctors, schools, auto, repairs, beauty therapists, spas, gyms, clinics, pet services, restaurants, universities, child care providers, financial...
Source: www.recruiterslineup.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cogsworth mentions (0)

We have not tracked any mentions of Cogsworth yet. Tracking of Cogsworth recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Cogsworth and Freshdesk, you can also consider the following products

Calendly - Say goodbye to phone and email tag for finding the perfect meeting time with Calendly. It's 100% free, super easy to use and you'll love our customer service.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Acuity Scheduling - Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Book Like A Boss - The Easy Way to Schedule Appointments and Sell Your Products & Services.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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