Simplify360 is an omnichannel AI-based customer service software that helps you support customers through traditional channels like Email as well as social media channels like Facebook,Twitter, Instagram.
Simplify360 can help you automate live chats with AI based chatbots actoss instant messengers including WhatsAPP, Facebook & Instagram Messenger, Viber, Line etc.
It can also help you manage reviews across e-commerce (Flipkart, Amazaon etc.) , locations (Google, Facebook, Zomato, Yelp, etc.) and App Stores.
Simplify360 comes with best in class analytics and social media listening capabilities.
Bot Analytics - Bot Analytics is a conversational analytics tool that helps chatbot owners to improve human-to-bot communication. Identify bottlenecks, filter conversations, and understand engagement.
Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.
Botlytics - Analytics for your bot
Cognigy.AI - Conversational AI across the organization - service, operations, marketing, sales and HR.
ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.
Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.