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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
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When you say you want to build something simple with a few pages, you might be able to get by with something minimalist like Flask and maybe DataTables: https://datatables.net/ If you don’t expect to have scalability or real-time needs, I would not really recommend Elixir/Phoenix. The core language, dev tools, docs, and OTP are best-in-class, but there’s a learning curve, and the ecosystem has less mindshare than... - Source: Hacker News / 4 months ago
Going back to our (/projects)[http://localhost/projects] link, we should see a table displaying the list of projects that have been saved. This table currently has no styling, to make it look better we will make use of the (DataTables for jQuery plugin)[https://datatables.net/] that will automatically style the table and add sorting and searching. We have included the necessary files for the datatables, all... - Source: dev.to / 5 months ago
DataTables has a number of table control elements available and where they are placed in the DOM. The table control elements is defined by the dom parameter. This parameter can be a little confusing at first, because letters are used to represent different element for example the letter B is used for Buttons in the example below:. - Source: dev.to / over 1 year ago
It depends on your table structure, but datatables may help: Https://datatables.net/. Source: 12 months ago
While using datatables I need to use a custom ajax-function. Source: 12 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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