DNSFilter Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

DNSFilter mentions (9)

• Getting the most out of Email quarantine and the M365 methods to reduce it.

  Look into dnsfilter.com for blocking chatgpt. Source: about 1 year ago

• Evaluating DNSfilter

  What do you think about dnsfilter.com and how is the customer feedback? Source: over 1 year ago

• MSP friendly DNS/web filtering product

  Dnsfilter.com like everyone else, it just works. Source: over 1 year ago

• Good questions to ask at interviews when hiring a junior colleague?

  The domain name system translates human understandable names like dnsfilter.com into computer readable IP addresses like 44.207.21.146. More than that, DNS is the communication protocol used by all internet connected devices to send and receive resources across the internet. Source: over 1 year ago

• I'm a dev and I'm curious about the block list.

  Eero Secure does produce its fair share of false-positives. Last I knew it was using dnsfilter.com behind the scenes, so it might be more efficient to contact that party if you want to try delisting. Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago