Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

HackerOne Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

HackerOne mentions (17)

• CSA: Be careful with NEW Firefox add-ons over long weekends

  Mozilla has a great security team and they have recently moved to HackerOne https://hackerone.com/. I don't understand where you get the basis for saying that mozilla employees don't work on weekends. Any facts or substantiation or just speculation? Source: about 1 year ago

• Blazingly fast tool to grab screenshots of your domain list from terminal.

  You pick a target, for example hackerone.com. Source: about 1 year ago

• Advice for a Software Engineer

  There are many resources online nowadays to learn security. You can do challenges on https://root-me.org, https://www.hackthebox.com/, https://overthewire.org/wargames/, etc. You can participate in security competitions (CTFs), see https://ctftime.org for a list of upcoming events. And finally if you are more interested in web security you can look for bugs on websites and get paid for it by https://hackerone.com... Source: over 1 year ago

• itplrequest: how can i go about hacking for money?

  Do Bug bounty on https://hackerone.com. You'll get paid if you really know how to hack and write a report.alot oh cash rains in the thousands if you can pwn a computer that is in scope .plus its legal as long as you stay in scope. Source: over 1 year ago

• About to apply

  Depending on what type of cybersecurity you want to do, there's other ways to set yourself apart as well. Another way I'd get confidence in someone's abilities is if they've made bug bounties on bugcrowd.com or hackerone.com, for example. Even then, at big companies those people still have to go through HR just like everybody else. Source: almost 2 years ago