Fakespot Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Fakespot mentions (24)

• Bogus online reviews are targeted by US regulators with new, proposed bans

  Whenever I shop at Amazon, I use fakespot.com to check on honesty of reviews and half the time I ended up not buying because the fakespot determine it has high numbers of fake reviews. Source: about 1 year ago

• Zero Tolerance Hinderer 0562CF (3.5" CPM-20CV Satin/Stonewashed Plain Blade, Carbon Fiber with Titanium Handle) - $238.66 (Regular Price - $292 (KnifeCenter)) [Referral]

  An additional friendly reminder about https://fakespot.com. It's an extremely valuable tool that highlights fake Amazon (and other sites) reviews by showing a simple A-F grade next to each product. I do not buy anything from Amazon without it, having purchased absolute junk products that amazingly had 4.9/5 from 3,846 reviews (or whatever) too many times. Source: about 1 year ago

• Amazon has turned in to Ali Express

  Fakespot.com isn't infallable but a good way to look for obvious fake reviews. Source: about 1 year ago

• How to recognize if an e-commerce site is legit?

  The browser extension from fakespot.com can be very helpful in your quest. It is more than just an Amazon review analyzer. Source: about 1 year ago

• Are these 2 sites legit?

  Ptvmerch.uk e-commerce checks out legit per fakespot.com. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago