Software Alternatives, Accelerators & Startups

Freshdesk Omni VS ActiveChat.ai

Compare Freshdesk Omni VS ActiveChat.ai and see what are their differences

Freshdesk Omni logo Freshdesk Omni

Reimagine how you connect with prospects and customers

ActiveChat.ai logo ActiveChat.ai

Automate your contact center with smart virtual assistants that speak the human language. Activechat combines a live chat platform with an AI-powered chatbot engine to help chatbots and virtual assistants understand humans better.
  • Freshdesk Omni Landing page
    Landing page //
    2024-05-06
  • ActiveChat.ai Landing page
    Landing page //
    2020-06-04

We all know that expectations for chatbots are high, but most of the time they’re just not up to the job. Amazing technologies built by humans constantly fail to deliver real value, and that’s something that we want to fix. With Activechat, your smart AI business assistant is ready in minutes and keeps improving forever. Just extract data from existing conversation logs with “Insights” and automate your natural language assistant skills with “Intents”.

Our mission is to put the power of conversational AI into the hands of customer service leaders all over the world. We do this so that customer service teams could harness the power of machine learning to solve their day-to-day tasks and improve their routines.

ActiveChat.ai

$ Details
freemium $49.0 / Monthly
Platforms
Wordpress Shopify Cross Platform Facebook Facebook Messenger Telegram Twilio
Release Date
2018 August

Freshdesk Omni features and specs

  • User-Friendly Interface
    The platform is known for its clean, intuitive interface that makes it easy for customer service agents to navigate and use effectively without extensive training.
  • Omnichannel Support
    Freshworks provides robust support for multiple communication channels including email, chat, phone, and social media, allowing businesses to offer seamless customer service experiences.
  • Customization and Scalability
    The software offers various customization options and is scalable, making it suitable for businesses of all sizes and industries. Custom workflows, automation rules, and APIs allow for extensive personalization.
  • AI-Powered Tools
    Incorporates AI-driven features like chatbots and predictive analytics, which can significantly enhance efficiency and customer satisfaction by providing quicker, more accurate responses.
  • Integrated Suite
    Part of the Freshworks Suite, which includes CRM, sales, and marketing tools that can be easily integrated for a cohesive business solution.
  • Cost-Effective
    Competitive pricing plans that offer a good balance between features and cost, making it an attractive option for small and medium-sized enterprises.

ActiveChat.ai features and specs

  • Integration Capabilities
    ActiveChat.ai can integrate with various messaging platforms and business tools, allowing for seamless integration into existing workflows and communication strategies.
  • User-Friendly Interface
    The platform offers a user-friendly interface, making it accessible for users without extensive technical knowledge to create and manage chatbots.
  • Scalability
    ActiveChat.ai is designed to handle varying volumes of interactions, making it suitable for both small businesses and large enterprises.
  • AI and NLP Features
    The platform leverages artificial intelligence and natural language processing to understand and respond to user queries more effectively.
  • Customizable Bots
    Users can customize chatbots to fit their needs, providing personalized experiences for their customers or audience.

Possible disadvantages of ActiveChat.ai

  • Limited Free Tier
    The free tier may have limited features and capabilities, potentially requiring users to upgrade to a paid plan for full functionality.
  • Learning Curve
    Despite having a user-friendly interface, there might still be a learning curve for users unfamiliar with chatbot development or AI tools.
  • Dependence on Internet
    ActiveChat.ai's functionality heavily relies on a stable internet connection, which could be a limitation in regions with unreliable connectivity.
  • Privacy Concerns
    Handling user data through chatbots may raise privacy concerns and necessitate stringent adherence to data protection regulations.
  • Competitive Market
    The chatbot market is highly competitive, with numerous other platforms offering similar features, potentially making it challenging for ActiveChat.ai to stand out.

Freshdesk Omni videos

Freshchat Review: Freshchat is like a dashcam for your business

More videos:

  • Review - Freshchat Review: Freshchat
  • Review - Freshchat User Review

ActiveChat.ai videos

Short explainer video

More videos:

  • Demo - Activechat demo video
  • Review - Getting started with Activechat.ai visual chatbot builder
  • Review - Activechat AppSumo walk-through and QnA session with Activechat.ai CEO Andrew
  • Review - Live chat automation with Activechat.ai

Category Popularity

0-100% (relative to Freshdesk Omni and ActiveChat.ai)
Customer Support
100 100%
0% 0
Chatbots
0 0%
100% 100
Live Chat
73 73%
27% 27
Business & Commerce
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk Omni and ActiveChat.ai

Freshdesk Omni Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

ActiveChat.ai Reviews

  1. Malcolm Tutt
    · Owner at Mr Tech ·
    My start with bots

    I am new to bots and have no development background. I have found Activechat to in the top 3 UI's, it is easy to use, inuitive and has a strong community.

    🏁 Competitors: artibot
  2. Leonid Warguez
    Most flexible Chatbot builder (Directional and AI)

    You can easily build simple directional and AI bots. I was able to build complex bots using Active Chat. I used it to capture leads, respond to common questions, loyalty programs and integrate directly to Google Sheet. There's still room for improvements but overall this is currently the best chatbot builder by far!!! Thanks to Andrii, Roman K. and the rest of Active Chat team.

  3. Ali Baloch
    · Business Development at A B Designs ·
    Makes it a breeze to make complicated bots

    The flow builder makes it very easy to create complex bots. The way ActiveChat is setup gives you additional power to create all of that. It has native integrations with WooCommerce and Shopify, meaning you can build e-commerce bots right out of the box.

Social recommendations and mentions

Based on our record, Freshdesk Omni seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk Omni mentions (3)

  • Freshworks MarketPlace apps using JavaScript Frameworks
    This template will show you how to build apps that uses the Customer data from the CRM product of Freshworks called Freshsales. This sample app will showcase the various apis and interfaces you can use to interface with the CRM product. If you are not familiar with these apis or if your are just starting to build an app using the CRM capabilities, this is the starter template you should be using. - Source: dev.to / almost 3 years ago
  • Additive styling with Crayons
    In this post, we are going to take a look at the CSS utilities feature provided by the Crayons Component Library from Freshworks. The CSS utilities is a set of utility classes similar to Tailwind CSS which will help you to style your HTML elements inside your Marketplace apps for Freshworks products. - Source: dev.to / almost 3 years ago
  • Language related data science
    What does that mean for you? If you enjoy NLP and want to specialize in it, go get a job/internship at a company like jarvis.ai or freshworks.com (i google'd these two). Applications for NLP for MOST companies are limited and there are bigger problems to solve that generalists can handle. Even if a company is looking for an NLP Lead chances are they don't actually need it (exceptions would occur when the company's... Source: over 3 years ago

ActiveChat.ai mentions (0)

We have not tracked any mentions of ActiveChat.ai yet. Tracking of ActiveChat.ai recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk Omni and ActiveChat.ai, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

BotStar - BotStar | Engage Customers Online with Live Chat & Chatbots