Software Alternatives, Accelerators & Startups

Freshdesk Omni VS Service Provider Pro

Compare Freshdesk Omni VS Service Provider Pro and see what are their differences

Freshdesk Omni logo Freshdesk Omni

Reimagine how you connect with prospects and customers

Service Provider Pro logo Service Provider Pro

Client Portal Software. Productize your services and turn your agency into a profitable and scalable system.
  • Freshdesk Omni Landing page
    Landing page //
    2024-05-06
  • Service Provider Pro Landing page
    Landing page //
    2023-03-06

SPP is for agencies who want to productize their services.

It's CRM, helpdesk and messaging, billing and client portal software all rolled into one. A professional back office for your clients with their past orders, tickets, and invoices.

You can easily create beautiful order forms and sell one-time services, subscriptions, free and paid trials, setup fees, and pricing variants. SPP also gives you a birds-eye view of assigned orders, pending orders requiring inputs, and requested revisions.

Freshdesk Omni features and specs

  • User-Friendly Interface
    The platform is known for its clean, intuitive interface that makes it easy for customer service agents to navigate and use effectively without extensive training.
  • Omnichannel Support
    Freshworks provides robust support for multiple communication channels including email, chat, phone, and social media, allowing businesses to offer seamless customer service experiences.
  • Customization and Scalability
    The software offers various customization options and is scalable, making it suitable for businesses of all sizes and industries. Custom workflows, automation rules, and APIs allow for extensive personalization.
  • AI-Powered Tools
    Incorporates AI-driven features like chatbots and predictive analytics, which can significantly enhance efficiency and customer satisfaction by providing quicker, more accurate responses.
  • Integrated Suite
    Part of the Freshworks Suite, which includes CRM, sales, and marketing tools that can be easily integrated for a cohesive business solution.
  • Cost-Effective
    Competitive pricing plans that offer a good balance between features and cost, making it an attractive option for small and medium-sized enterprises.

Service Provider Pro features and specs

  • Billing/Invoicing
  • Help desk & requests management
  • Project Management
  • Shopping cart
  • CRM
  • Forms
  • Messaging
  • Referral management

Freshdesk Omni videos

Freshchat Review: Freshchat is like a dashcam for your business

More videos:

  • Review - Freshchat Review: Freshchat
  • Review - Freshchat User Review

Service Provider Pro videos

No Service Provider Pro videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshdesk Omni and Service Provider Pro)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Live Chat
100 100%
0% 0
Recurring Subscription Billing

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk Omni and Service Provider Pro

Freshdesk Omni Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

Service Provider Pro Reviews

We have no reviews of Service Provider Pro yet.
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Social recommendations and mentions

Based on our record, Service Provider Pro should be more popular than Freshdesk Omni. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk Omni mentions (3)

  • Freshworks MarketPlace apps using JavaScript Frameworks
    This template will show you how to build apps that uses the Customer data from the CRM product of Freshworks called Freshsales. This sample app will showcase the various apis and interfaces you can use to interface with the CRM product. If you are not familiar with these apis or if your are just starting to build an app using the CRM capabilities, this is the starter template you should be using. - Source: dev.to / almost 3 years ago
  • Additive styling with Crayons
    In this post, we are going to take a look at the CSS utilities feature provided by the Crayons Component Library from Freshworks. The CSS utilities is a set of utility classes similar to Tailwind CSS which will help you to style your HTML elements inside your Marketplace apps for Freshworks products. - Source: dev.to / almost 3 years ago
  • Language related data science
    What does that mean for you? If you enjoy NLP and want to specialize in it, go get a job/internship at a company like jarvis.ai or freshworks.com (i google'd these two). Applications for NLP for MOST companies are limited and there are bigger problems to solve that generalists can handle. Even if a company is looking for an NLP Lead chances are they don't actually need it (exceptions would occur when the company's... Source: over 3 years ago

Service Provider Pro mentions (6)

  • Which nocode tool to build a special kind of client portal?
    Why do you need custom solution for this? Projects like https://spp.co/ and https://manyrequests.com/ exists. Source: almost 2 years ago
  • Which nocode tool to build a special kind of client portal?
    Why don't you just manually do it until you have 2 clients and then pay for https://spp.co/. Source: almost 2 years ago
  • [HIRING] Set up cross-site conversion tracking for my Google Ads property via Google Tag Manager - $200
    The CRM software (spp.co) has a Google Tag Manager integration. I need you to set up conversion tracking that syncs the conversions with my Google Ads campaign. The landing page is written in NuxtJS. Source: almost 2 years ago
  • Looking for a client management solution for my subscription-based service. Any recommendations?
    I think you might be looking for https://spp.co. Source: about 3 years ago
  • What admin software do you use for your small or freelance business?
    I heard about https://spp.co/ on Tropical MBA might be the all-in-one solution you need. Source: over 3 years ago
View more

What are some alternatives?

When comparing Freshdesk Omni and Service Provider Pro, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Client Portal - A client-friendly way to keep your projects organised

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Function Point - Function Point is project management software tailored to the unique and specific demands of creative professionals.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

SuiteDash - Integrated & Automated Client Portal Software : Secure Web Based Client or Customer Login Portals : White Label SaaS Project Management System, Online CRM Tool, Browser Based Invoicing & Recurring Billing, Time Tracker, Client File Upload, , All in …