Software Alternatives, Accelerators & Startups

Freshdesk VS Aethera AI

Compare Freshdesk VS Aethera AI and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Aethera AI logo Aethera AI

Collaborative AI Knowledge Discovery for Teams and Professionals.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Aethera AI Aethera
    Aethera //
    2024-06-16

Supercharge Knowledge Discovery

Aethera AI helps you understand documents, YouTube Videos and whole Websites without reading them.

Organize, Personalize, and Discover

• Powerful Document Management: Manage your knowledge sources like a power user, with advanced filtering and grouping mechanisms that help you find anything in a instant. • Import any Document , Youtube Video or Website: Import any Document , Youtube Video or Website • Group Your Documents Into Sets: Group any amount of documents into a set. Add any amount of books, papers, website and youtube videos and ask away. • Personalize Your Assistant: Manage your knowledge sources like a power user, with advanced filtering and grouping mechanisms that help you find anything in a instant. • Chat with any Set Using Personas: Create a new conversation with a unique combination of a set grouped documents, your chose AI persona and customize tone and writing style to suit your output. • Unlimited Private Chat History: We'll save all your chat history in one tidy place, your conversations are private and stored safely for you to go back to them at any time.

Perfect for Teams

Create and Join Organizations

Create and join unlimited organizations from one account. Each organization is secure and completely private. Centralized billing available for all organizations.

Share Documents, Sets and Custom Assistants

Upload documents, group them and create personalized AI assistants that can be used and loved by every member of your organization!

User Management & Access Levels

Define specific roles for every team member, administrators, data managers and normal users to tap into powerful Knowledge Discovery AI!

Visit https://aethera.ai today to start for free!

Aethera AI

Website
aethera.ai
$ Details
freemium $15.0 / Monthly (Plus: 50 Documents, 50 MB per document, 750 questions)
Platforms
Web Browser Google Chrome Safari Firefox Edge Opera
Release Date
2024 March
Startup details
City
Dubai
Founder(s)
Jad El Jerdy, Maher Hassanieah
Employees
1 - 9

Freshdesk features and specs

No features have been listed yet.

Aethera AI features and specs

  • Powerful Document Management: Manage your knowledge sources like a power user, with advanced filtering and grouping mechanisms that help you find anything in a instant
  • Import any Document , Youtube Video or Website: Import any Document , Youtube Video or Website
  • Group Your Documents Into Sets: Group any amount of documents into a set. Add any amount of books, papers, website and youtube videos and ask away.
  • Personalize Your Assistant: Manage your knowledge sources like a power user, with advanced filtering and grouping mechanisms that help you find anything in a instant.
  • Chat with any Set Using Personas: Create a new conversation with a unique combination of a set grouped documents, your chose AI persona and customize tone and writing style to suit your output.
  • Unlimited Private Chat History: We'll save all your chat history in one tidy place, your conversations are private and stored safely for you to go back to them at any time.
  • Create and Join Organizations: Create and join unlimited organizations from one account. Each organization is secure and completely private. Centralized billing available for all organizations.
  • Share Documents, Sets and Custom Assistants: Upload documents, group them and create personalized AI assistants that can be used and loved by every member of your organization!
  • User Management & Access Levels: Define specific roles for every team member, administrators, data managers and normal users to tap into powerful Knowledge Discovery AI!

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Aethera AI videos

No Aethera AI videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshdesk and Aethera AI)
Customer Support
100 100%
0% 0
AI
0 0%
100% 100
Help Desk
100 100%
0% 0
AI Assistant
0 0%
100% 100

Questions and Answers

As answered by people managing Freshdesk and Aethera AI.

What makes your product unique?

Aethera AI's answer:

Aethera provides a unique workflow, merging centralized document management and collaboration on knowledge discovery.

Why should a person choose your product over its competitors?

Aethera AI's answer:

Our competitors do not operate around your knowledge and all contextual learning over your material is done inside your chat. Aethera adds a management layer and a more accurate learning mechanism to augment the chat interface that our competitors offer. All-in-all it's very difficult for most teams to accomplish what you can with Aethera just with other tools.

How would you describe your primary audience?

Aethera AI's answer:

Our main audience is technology-driven teams that are trying to process documents quickly and want to save time by delegating this to a tool like Aethera.

What's the story behind your product?

Aethera AI's answer:

Aethera was born as an internal tool for our company Numena. As a consulting firm based Dubai, we needed to process a lot of proposals, RFPs, generate SOPs and analyze endless emails and documents. We built an internal POC and quickly found out that this tool would be necessary in the hands of everyone. So Aethera was born!

Which are the primary technologies used for building your product?

Aethera AI's answer:

Our frontend stack is built on top of NextJS, our document processing backend is built with Python, we use Postgres as our DB.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Aethera AI

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Aethera AI Reviews

We have no reviews of Aethera AI yet.
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Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
View more

Aethera AI mentions (0)

We have not tracked any mentions of Aethera AI yet. Tracking of Aethera AI recommendations started around Jun 2024.

What are some alternatives?

When comparing Freshdesk and Aethera AI, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NoteGPT.io - NoteGPT - AI Summary for YouTube, Podcast, Book, PDF, Audio, Video and taking notes. Save your time and improve learning efficiency by 10x.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Afforai - Summarize, Interact, Translate Your Documents with AI

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TextCortex - AI generate product descriptions, app reviews and more