Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Bugcrowd Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Bugcrowd mentions (8)

• Unusual side hustles that pay well

  I like bugcrowd.com but there are others. Source: about 1 year ago

• About to apply

  Depending on what type of cybersecurity you want to do, there's other ways to set yourself apart as well. Another way I'd get confidence in someone's abilities is if they've made bug bounties on bugcrowd.com or hackerone.com, for example. Even then, at big companies those people still have to go through HR just like everybody else. Source: almost 2 years ago

• How to become a pen tester ?

  CTFs are the suitable choice in your early phases of learning , just keep an eye on ctftime.org and play some CTFs , if you are confident enough of your skills and disagree with the idea of having a pre-vulnreable software/app then you can do bug bounties on platforms like : Https://Hackerone.com Https://bugcrowd.com. Source: over 2 years ago

• How do I transition to a security role?

  Something else that looks great on a resume is bug bounties. There are a number of responsible disclosure websites like HackerOne and BugCrowd where you can find companies willing to either pay or provide thanks for responsibly disclosing security flaws in their products. Look up some tips on bug bounty hunting and if you get lucky you might be able to find something! Source: almost 3 years ago

• Cyber Security Certification in Algeria

  Hackerone.com and bugcrowd.com but you need hacking skills. Source: almost 3 years ago