Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, BuzzSumo should be more popular than Freshdesk. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Find the right influencers: Not all influencers are created equal. You want to find people who have a large following in your target audience and who are respected in your industry. You can use tools like BuzzSumo and Ahrefs to find influencers who are relevant to your brand. Source: 11 months ago
BuzzSumo: https://buzzsumo.com/ - Allows you to analyze content popularity and social media shares for a given topic or niche. This data can help you to understand what types of content are most popular with your target audience. Source: about 1 year ago
Use Emotion to Your Advantage: BuzzSumo (https://buzzsumo.com/) is a website that can help you identify popular emotional triggers in your industry or niche, and Google Analytics (https://analytics.google.com/) can help you track how your content is resonating with your audience. Source: over 1 year ago
You need to think about how you are going to distribute your content so it reaches as many people as possible. You can also reach out to influencers on social media. Use tools like BuzzSumo or Ahrefs to find influencers who have linked out to sites similar or competitive with yours. - Source: dev.to / over 1 year ago
Users need to mandatorily connect their Facebook account with https://buzzsumo.com (Content Research Platform) for verification. - Source: Hacker News / almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Social Status - Automate your social media reporting
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Simply Measured - Simply Measured helps data hungry marketing & PR folks measure social media and create beautiful, custom reports in Excel and other formats.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Vaizle - Vaizle is a marketing analytics suite that brings all your ads & social media data into one actionable dashboard. Try Vaizle's free tools for social media, ads, and competitive analysis, alongside Google Sheets and MS Excel connectors.