Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Directus should be more popular than Freshdesk. It has been mentiond 120 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
Nice! It's great to have more open source platforms in the CRM space. This feels a lot like Directus [0] except that the latter is a more general data platform you build upon. They have a 100 Apps in 100 hours playlist where they build sample apps on top on Directus, even a simple CRM [1]. [0] https://directus.io/ [1] https://youtu.be/tTrBn9Wvko0?si=IoqQ7o7Y8czfxB31. - Source: Hacker News / 25 days ago
The backend is powered by Directus - a data platform that is a hybrid of BaaS and CMS. It pairs up with most SQL databases. - Source: dev.to / 29 days ago
Directus is an open data platform built to serve as a headless CMS, API, or Backend-as-a-Service (BaaS) for other applications. It is designed to make data accessible to people of all technical levels and to make it easy to build data-centric applications. Directus is extensible and can be integrated with many different frontend technologies to create stable, well-structured development and user experiences. - Source: dev.to / 2 months ago
I don't know, it's something I've wanted many times. Recently I discovered https://directus.io/ which comes pretty close and it's open source. - Source: Hacker News / 5 months ago
Directus — Headless CMS. A completely free and open-source platform for managing assets and database content on-prem or in the Cloud. There are no limitations or paywalls. - Source: dev.to / 5 months ago
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