Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, draw.io seems to be a lot more popular than Freshdesk. While we know about 714 links to draw.io, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
Glad you like it! :D Feel free to reuse/edit it for the Steam page if you want. Also happy to send you the draw.io file if you'd like :). Source: about 1 year ago
Shraing, LDAP, sync, reminders are all possible. draw.io can be integrated by an app in nextcloud. Also, there is "Deck" which is a Kanban board for Nextcloud. Source: about 1 year ago
I've been using draw.io web to diagram, but I can't find it on android... Is there any good alternatives? Source: about 1 year ago
Visio isnt hard, but stencils are a pain in the ass. So, I suggest draw.io instead, also its free and they have both a cloud GUI tool and desktop tool on Git. I have not used visio since 2019. Source: about 1 year ago
Adding the desired temperature instead of multiplying by x75 caused my reactor to overheat but maybe I did a mistake in the wiring. :D Why don't you show how you wire your reactor controller by using draw.io with my libraries. ;) You don't have to, of course. Source: about 1 year ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
LucidChart - LucidChart is the missing link in online productivity suites. LucidChart allows users to create, collaborate on, and publish attractive flowcharts and other diagrams from a web browser.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
yEd - yEd is a free desktop application to quickly create, import, edit, and automatically arrange diagrams. It runs on Windows, Mac OS X, and Unix/Linux.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
PlantUML - PlantUML is an open-source tool that uses simple textual descriptions to draw UML diagrams.