Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Fivetran Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Fivetran mentions (12)

• Sync Snowflake and Google Sheets

  Even looking past these limitations, internal scripts invariably require development and maintenance time, and as any developer knows, can break at the worst of times :) Method #2: Use Zapier? (https://zapier.com) Want to use Zapier to do this? You can’t. Not only because it doesn’t track deletes, updates to existing records, and only does one way syncs. But because Snowflake isn’t supported. Method #3:... - Source: Hacker News / over 1 year ago

• Big problem with companies now is they hire data scientist for task that don't require data science practices.

  Disclaimer: I work for Fivetran, a data integration company. Source: almost 2 years ago

• I love data science but hate data engineering

  Disclaimer: I'm a product evangelist for a data integration company called Fivetran, so I'm shamelessly shilling here. Source: almost 2 years ago

• Which webflow theme is this?

  I really like the theme they’re using on https://fivetran.com. Source: about 2 years ago

• A modern data stack for startups

  From experience then, believe me when I say you don't want to build these. Thankfully, ETL products like Fivetran and Stitch run and maintain these extraction processes for you. - Source: dev.to / about 2 years ago