Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Hevo Data Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Hevo Data mentions (8)

• Quick tip: Replicating a MongoDB Atlas database to SingleStoreDB Cloud using Hevo Data

  In a previous article, we used open-source Airbyte to create an ELT pipeline between SingleStoreDB and Apache Pulsar. We have also seen in another article several methods to ingest MongoDB JSON data into SingleStoreDB. In this article, we’ll evaluate a commercial ELT tool called Hevo Data to create a pipeline between MongoDB Atlas and SingleStoreDB Cloud. Switching to SingleStoreDB has many benefits, as described... - Source: dev.to / over 1 year ago

• Best methods for pulling data from IBM DB2 (AS/400) to Snowflake?

  One of my customers just purchased Precisely to extract from their iSeries machines into Snowflake. Hevo can also do it. Source: over 1 year ago

• Lowest latency dynamodb to redshift sync?

  I've been looking at Hevo data as well, and they certainly make the setup/maintenance a lot easier, but they have a latency of 5-10 minutes. What's the minimum lowest latency that can be achieved with aws for syncing dynamodb to redshift? Source: almost 2 years ago

• Best ‘E’TL tools for extracting data from on-prem SQL databases

  Don't decide on something without looking at Hevo - I've used this in two organisations now and can't speak more highly of it. Cheap, super simple to use, and super configurable if you want to get into the nitty gritty. Source: about 2 years ago

• Wrote a post about how we implemented The Modern Data Stack at ManyPets

  In that case you should try Hevo Data, you can start with their freemium model and see if it works well for you. Source: over 2 years ago