Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Home-Assistant.io Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Home-Assistant.io mentions (67)

• Raspberry Pi Ltd.: Potential IPO on the Main Market of the London Stock Exchange

  * Home Assistant (https://home-assistant.io/) - with USB passthrough of USB stick to read out my digital electricity/gas meters, Zigbee and Z-Wave. - Source: Hacker News / about 1 month ago

• Working on a custom smart home app..

  HA is Home Assistant. You should check it out. Mushroom is an add on to HA’s interface that adds sone different style “cards” than what it comes with. Source: 12 months ago

• standalone systems?

  Yes, there's Home Assistant that can work completely off-line. You can find multitude tutorials on youtube on how to set it up, even using cheap solutions like Raspberry PI. Source: about 1 year ago

• Turned my old 10-year-old android tablet into a wall clock/weather station

  I'm going to suggest- you ever heard of Home Assistant? It's a really useful home automation tool you could integrate with weather and clock on a dashboard. As well, you could use it to control smart devices. Source: about 1 year ago

• has anyone done the big move from Spotify or other to Plex?

  As for the "what is playing" detection on my google minis. This is done with "https://home-assistant.io/". Source: over 1 year ago