Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

i3 Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

i3 mentions (90)

• Automatic Visual Feedback for System Volume Change in I3wm via Dunst

  I switched to the i3 tiling based window manager. Because it's a whole different environment and thinking, it was very different from what I was used to. The volume buttons were working on my keyboard, but I didn't get any visual feedback. Furthermore, the volume percentage could go down below zero and increase up to more than hundread percent. There were times when I was confused why the keys stopped working, but... - Source: dev.to / 7 days ago

• "We understand" ;)

  This is partially why I use tools like i3 (/ sway). I like the tool; it works extremely well for me; the design has stayed the same for 20 years; there's no profit motive to come along and fuck everything up. It just works. It is boring in the best way possible. Source: 7 months ago

• what machines have you used for development, and what do you prefer?

  I use MacBook Pro (Retina, 15-inch, Mid-2014) with Manjaro as OS using i3 as a window manager. It isn't perfect, but I'm thrilled with it. I have been a Mac OS user for the last 15 years and wouldn't change what I have now for a Mac OS because I don't need more than what I'm using for development. Source: about 1 year ago

• Machine for pentesting and general use?

  For daily usage I really like kubuntu with i3wm, but it takes some configuration and getting used to the shortcuts, but it's well worth it. Source: about 1 year ago

• What's the difference between Gnome and KDE? Do applications written for one work in the other?

  Some window managers are meant to be used as-is, and provide a minimalist yet functional environment that use very little resources or give power users an almost HUD-like interface. Examples of those window managers are OpenBox and i3wm for X, and Weston and Hyprland for Wayland. Source: about 1 year ago