Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Law & Crime Trial Network Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Law & Crime Trial Network mentions (13)

• Attorney General: Alex Murdaugh's lawyers filed 'defective' documents claiming jury tampering

  The post Alex Murdaugh’s lawyers filed ‘defective’ documents claiming jury tampering: Attorney General first appeared on Law & Crime. Source: 10 months ago

• Federal Appeals Court Sides with Anti-Abortion Activists in 'Sidewalk Counseling' Case, Reverses Ruling in Favor of Kentucky's Only Abortion Clinic

  I really like this comment from lawandcrime.com user 'my wag'. Source: over 1 year ago

• Day 3 of Tory Lanez Trial: Kelsey’s Testimony (what a mess)

  Honestly from what I've seen Meghann Caniff, Nancy Dillon and James Queally are the most unbiased. Meghann Caniff probably has the most informative tweets but they all writes articles at the end of the day summarizing what happened. Caniff writes for lawandcrime.com , Nancy Dillon writes for Rolling Stone and James Queally writes for LATimes. Source: over 1 year ago

• Texas Pastor Caught with 'BDSM' and Bestiality-Themed Child Pornography Voluntarily Admitted He Has an Addiction, Feds Say

  Not a fan of that wording, lawandcrime.com! Admitted he has an addiction implies that it's indisputable that that's what it is. I have known a lot of addicts in my life, and they are (or in many cases unfortunately, were) normal fucking people who should not be lumped in with this abscess. Sometimes a cigar (by which I mean pedophile) is just a cigar (by which I mean pedophile). Source: over 1 year ago

• why sealing the arrest and suspect case has nothing to do with ( other arrests)

  As noted in lawandcrime.com ..article ..no clear indiana laws have been found that supports this sealing action and the court is denying this has anything to do with them. Source: over 1 year ago