Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Nick Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Nick mentions (28)

• [TOMT][GAME][2010s] Spongebob Flash game, where you draw for patrick(?)

  I vividly remember hoping onto my moms old laptop around 2014, and playing a spongebob flash game on the nick.com website. I dont remember the name, or much about it, but I remember it being a game where you get tagged with a prompt, and draw it while patrick tries to guess what it is. It had some clips of video and audio from the season one episode "Bubblestand", specifically "Its a giraffe!". I dont remember any... Source: 7 months ago

• [pc][late '90s-early 2000s] nick.com robot profile game, find or trade capsules to turn your robot head into that thing, could be a werewolf, a vampire, frankenstein, a ninja, a snowboarder, monkey, policeman etc

  - find or trade capsules with other players on the website (again likely nick.com) to customize your profile. Source: 12 months ago

• [pc/web based flash game][late '90s-early 2000s] stealthy/mystery game to find your stolen pet in a mansion of mad scientist, a monster will try to find you every every 5-10 minutes and you must hide

  Platform(s): pc, web based, likely nickelodeon (nick.com flash game. Source: 12 months ago

• Canceling 'Star Trek: Prodigy' is a Mistake

  So, I have a "best-of-intentions" theory in that the cancellation and removal has something to do with the complexities of multi-organization production costs and licensing agreements. Unlike the other Trek shows, Prodigy was a joint venture between Nickelodeon and CBS Studios. Nick featured prominently on a lot of the advertising for the show (and even the console game) and co-aired it with Paramount Plus. Nick... Source: about 1 year ago

• [PC/probably flash][2000s-latest 2015?] A really long spongebob game where you go through a lot of different areas, working your way to a specific end place

  Notable gameplay mechanics/Other details: : You walk around sections of the ocean floor and there's like coral acting as walls/barriers. There are locked areas that you have to get a key to open. There are chests and such around and I believe there are enemies. It was a very long game- I believe it took 1 to quite a few hours to play. I think it was on nick.com/nickelodeon.com. There were textboxes that would pop... Source: about 1 year ago