Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Mercury Reviews

1. Veeresh G T

   | Founder at Vepapu | about 1 year ago
   The best for Non-Residents

   The best in the market for helping US non-residents get a checking bank account for their US companies. Mercury's secure experience takes founders to another level in their global journey.

   🏁 Competitors: Vepapu

   👍 Pros:    Free pricing|Place for non-residents

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Mercury mentions (34)

• Privacy/secruity experience with RBFCU? (Randolph Brooks Credit Union)

  Not just a fintech front for a privacy dis-respecting bank (like Mercury business banking for example). Source: 7 months ago

• The Meaning of Monad in MonadTrans

  Mercury (https://mercury.com/) uses Haskell extensively for pretty much all of its backend systems. It’s a great general purpose language. - Source: Hacker News / 11 months ago

• Wise or Payoneer?

  He claims it's totally legal https://mercury.com/. Source: about 1 year ago

• NFCU ACH Limits on Business Checking Accounts

  I had Mercury recommended because of their ease of sending wires. However, NFCU doesn't play nice with Plaid and so there's no way to do a large external pull from Mercury to NFCU in order to get around the $5,000/day, $15,000/week limit. Source: about 1 year ago

• Open a U.S. Business Bank Account for Your LLC As A Non-Resident

  Now, Mercury makes it possible to open a bank account 100% online from the comfort of your couch. It takes just minutes to sign up on their easy-to-use platform, and you can do so from almost anywhere in the world. Source: over 1 year ago