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OpenMetal is the first company to offer an on-demand, open source hosted private cloud solution that is both affordable and easy to use.
OpenMetal’s platform is based on OpenStack, a leading open source cloud computing platform. This means that OpenMetal customers have access to the latest cloud computing technologies at a fraction of the cost of proprietary cloud solutions.
Many organizations are either building and maintaining their own private clouds, or using a mega-cloud provider. However, building and maintaining your own private cloud is complex and expensive, and the big public cloud providers can be costly and inflexible. We provide an open source alternative with lower costs, more transparency and control, and greater flexibility, all tailored to your unique needs.
Our fully hosted, dedicated bare metal servers provide another option for businesses looking for a hybrid or more dynamic infrastructure approach. Integrate with an OpenMetal cloud or take advantage of standalone bare metal to power even your most demanding workloads. Our powerful automation allows you to deploy and get to business faster.
Freshdesk OpenMetal.ioOpenMetal.io's answer:
OpenStack, Ceph
OpenMetal.io's answer:
OpenMetal was originally created by InMotion Hosting. InMotion had long used open source as a foundation and as the company grew and matured, they increasingly used larger and more complex open source systems.
Two of those systems, OpenStack and Ceph, became core to our business. As they did, we collectively realized that accessibility to these incredibly powerful systems was limited to a relative handful of small companies like us or very, very large organizations.
As the consolidation of IT into the hyper-scalers grew rapidly in recent years, their costs also become more clear. Putting aside the dangers of oligopolies, for now, these high costs began to create increasing frustration for all-sized companies with significant IT spending.
In 2021, many firms and analysts began to wake up to this danger to bottom lines and critical thought leaders began to take stances against “mega clouds”. A clear example from large investment firm Andressen Horowitz, titled “The Cost of Cloud, a Trillion Dollar Paradox“, broke this publicly.
In addition to the inherent problems of high costs from public clouds, we believe that the massive consolidation of infrastructure and software into a tiny set of public cloud providers is dangerous on numerous levels.
A balancing force of clouds, operated by smaller companies, smaller governments, and even individuals, is critical to the long term health of IT.
OpenMetal.io's answer:
Businesses of all sizes, from startups to large enterprises, have found success on OpenMetal Cloud.
Companies that are currently using public clouds, but are looking for a new cloud deployment model with more flexibility and control are ideal candidates for our platform. Other potential fits include businesses that are running their own on-premises infrastructure, but are looking to migrate to the cloud.
Our clients span a wide range of industries and use cases including SaaS providers, hosting and public cloud providers, managed service providers, and organizations that need to reduce cloud costs, find a public cloud alternative, build big data infrastructure, find S3 alternatives, run Kubernetes workloads, or launch large IaaS deployments.
OpenMetal.io's answer:
OpenMetal is the first company to offer an on-demand, open source hosted private cloud solution that is both affordable and easy to use. Our platform allows you to launch a production-ready, hyperconverged cloud in just 45 seconds - without the expensive hardware investment or steep learning curve. We’re on a mission to make OpenStack accessible to everyone.
Being based on OpenStack means that OpenMetal customers have access to the latest cloud computing technologies at a fraction of the cost of proprietary cloud solutions. No licensing fees and costs that are much lower than the larger cloud providers means more savings for our clients.
Our team is also committed to personal customer service. OpenMetal customers have direct access to our engineering and executive teams for onboarding support, troubleshooting, and integration assistance.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than OpenMetal.io. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
This is the "business" trying to argue with other companies on reddit why they need to provide payment info to get something for free: https://openmetal.io. Source: about 1 year ago
Shameless plug for my employer? https://openmetal.io. Source: about 1 year ago
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