Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Superhuman Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Superhuman mentions (25)

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• Should we be adding Keyboard Shortcuts to our websites?

  Then there is the mother of all. Superhuman, advocating for productivity in emails:. - Source: dev.to / about 2 months ago

• 25 Best Productivity Apps: 2023 Review Guide

  Email is one of those unavoidable things that can eat up a ton of our time -- while causing a great deal of anxiety to boot. Superhuman is an AI-powered email app designed for busy professionals seeking a blazingly fast email experience. With dozens of features like automatically prioritizing emails based on the recipient, follow-up reminders, automated phrases and email copy, along with event scheduling,... - Source: dev.to / 10 months ago

• What are your top productivity tools?

  Other tools I use: Superhuman for Email, Akiflow for tasks and calendar, Roam for notes/PKB, and one sec to reduce opening distracting apps. Source: about 1 year ago

• What tools help you in your leadership role?

  For example, I love Slack (https://slack.com) when it has clear rules around its use. In the case of our team that was that stuff on slack wasn't urgent, but a way to note things that we would like from others when they had a moment. If we wanted something urgent we would go and talk to them. I also really liked Notion (https://www.notion.so) for organising thoughts, and ideas. I like Asana (https://asana.com) for... Source: about 1 year ago