Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than The Outline. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
For example a site that I liked called The Outline stopped publishing content in 2020 and they leave the site online at least for now https://theoutline.com/. - Source: Hacker News / 4 months ago
The Verge did a whole website redesign in an attempt to stay relevant, having not learned the lessons from the failures of Joshua Topolsky's The Outline, which imploded due in part to its horrific design. Source: over 1 year ago
Reminds me of some the design decisions made on https://theoutline.com/. Same school of thought, design over functionality. Source: almost 2 years ago
It basically reeks of whatever Joshua Topolsky was involved with (https://theoutline.com). I've always thought a large reason why it failed was the messy web design, looks like The Verge wants to go that way too. Source: almost 2 years ago
Since you asked, I thought The Outline had a unique and compelling UI/UX but sadly it’s parent company shit it down so it’s been dormant for 2 years: https://theoutline.com. Source: about 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Upvoted - A news publication by reddit
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Unreadit - Weekly newsletters with the best Reddit content
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Brutalist Websites - Websites without the modern design trends