Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

uGet Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

uGet mentions (10)

• Jdownloader alternative ?

  What do you need from a tool like jdownloader? If it's just general download management, I've had good experiences with uGet. Source: over 1 year ago

• Downloads fail in every browser I use

  That is common for large files. If you press "Try again", it usually resumes from exactly the same spot. Generally tho, I recommend using a download manager in such cases. I can recommend uGet, it's completely open source and is a frontend for wget. Source: over 1 year ago

• Direct Download Links for Genshin Impact 3.0 from Official Hoyoverse's Server (Fresh Install | Pre-Install | Update)

  Yes, BUT, with these links you can use them with a download manager (like uget for example), which is absolutely necessary if your internet connection is unstable (which is true for, like, 90% of the world). Source: almost 2 years ago

• Can u guys suggest good free download manger ? have never used any TY!

  Right now going back and forth between uGet https://ugetdm.com/ and DownZemAll https://github.com/setvisible/DownZemAll. Source: almost 2 years ago

• Software for downloading images from a list of URL

  You can feed a list of files to download to uGet -> https://ugetdm.com/. Source: about 2 years ago