Software Alternatives, Accelerators & Startups

uGet VS LiveAgent

Compare uGet VS LiveAgent and see what are their differences

uGet logo uGet

GTK based Download Manager for GNU Linux and Windows.‎Downloads · ‎uGet 2. 0. 4 is Now Available for ..

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • uGet Landing page
    Landing page //
    2021-09-19
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

uGet

Website
ugetdm.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

uGet features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

uGet videos

uGet: The Best Download Manager for Linux | Do You really need a Download Manager in 2019?

More videos:

  • Tutorial - Uget Tutorial Part One
  • Review - uGet : A Featureful Download Manager (With Firefox Integration) For Linux Mint (Ubuntu)

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to uGet and LiveAgent)
Download Manager
100 100%
0% 0
Customer Support
0 0%
100% 100
Music Downloader
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing uGet and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using uGet and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare uGet and LiveAgent

uGet Reviews

10 Best Free IDM Alternatives to Try in 2022
uGet Download Manager is a free open source project released in 2003. Equipped with all the basic functionality of a download manager, the lightweight application is available on many different platforms.
Source: thetechtian.com
Top 10 Free IDM Alternatives You Can Use
uGet Download Manager is a free open-source project that was launched in 2003. Equipped with all the basic functionalities of a download manager, it is a lightweight application available on a plethora of different platforms. Like IDM, it has the capability of downloading multiple files at a time, resuming paused downloads, and scheduling downloads. With its source code...
Source: beebom.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, uGet seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

uGet mentions (10)

  • Jdownloader alternative ?
    What do you need from a tool like jdownloader? If it's just general download management, I've had good experiences with uGet. Source: over 1 year ago
  • Downloads fail in every browser I use
    That is common for large files. If you press "Try again", it usually resumes from exactly the same spot. Generally tho, I recommend using a download manager in such cases. I can recommend uGet, it's completely open source and is a frontend for wget. Source: over 1 year ago
  • Direct Download Links for Genshin Impact 3.0 from Official Hoyoverse's Server (Fresh Install | Pre-Install | Update)
    Yes, BUT, with these links you can use them with a download manager (like uget for example), which is absolutely necessary if your internet connection is unstable (which is true for, like, 90% of the world). Source: almost 2 years ago
  • Can u guys suggest good free download manger ? have never used any TY!
    Right now going back and forth between uGet https://ugetdm.com/ and DownZemAll https://github.com/setvisible/DownZemAll. Source: almost 2 years ago
  • Software for downloading images from a list of URL
    You can feed a list of files to download to uGet -> https://ugetdm.com/. Source: about 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing uGet and LiveAgent, you can also consider the following products

JDownloader - JDownloader is a free downloading tool that enables you to download files from over a hundred hosting sites. The tool is compatible with Linux, Mac and Windows operating systems. Read more about JDownloader.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Internet Download Manager - Internet Download Manager is an application that is designed to make downloading, organizing and storing your files a whole lot easier. If you are like many people, you might download a lot of files from the internet on a daily basis.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Free Download Manager - It is a powerful modern download accelerator and organizer for Windows and Mac.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.