Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | about 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

VCV Rack Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago

VCV Rack mentions (113)

• Enlightenmentware

  I have a couple of these to add as well: VCVRack - simply one of the most mind-expanding things a synthesizer-nerd can play with. (https://vcvrack.com/) ZynthianOS - another example of a simple software solution to a problem nobody realized existed, opening the door to an absolutely astonishing array of Audio processing tools (https://zynthian.org/). - Source: Hacker News / about 2 months ago

• Ask HN: Comment here about whatever you're passionate about at the moment

  > It’s haven’t bought any Modular’s yet but I’m really looking forward to getting into other on the new year. http://cardinal.kx.studio https://vcvrack.com/ The former is libre and gratis, runs as a standalone or plugin and in the browser!! and is based on the latter. Ther former has a libre and gratis standalone version, the plugin version is non-gratis. - Source: Hacker News / 8 months ago

• Ask HN: Whats the modern day equivalent of 80s computer for kids to explore?

  A music synthesizer. It's a pathway to learning electronics, music, and the nature of sound. There are cheap kits, cheap synths, lots of kinds of synths, and there are much more complicated and expensive systems you can grow into. You can get software synths also, VCV Rack is a free though complex one: https://vcvrack.com/ However I'd recommend an inexpensive hardware one with real knobs you can turn, like one... - Source: Hacker News / 9 months ago

• I love synthesizers, but I suck at synthesis and sound design?

  What really opened my eyes was the Nord Micromodular; it taught me what I just described. It showed me how limited other synths were - but that limitation was a trade-off because it's much faster to make something on a fixed-structure synth than on a modular, in most cases. Nowadays, you can use https://vcvrack.com/ instead of a small limited box that needs Windows 98 to run the editor on. Source: about 1 year ago

• Long time Cubase user who is leaving a more traditional electronic workflow to modular hardware... Bitwig seems to be the DAW more for this style possibly? Any opinions first hand?

  Also I would suggest the paid version of VCV rack which works as a VST too ( the free version is just stand alone ) Expecially when experimenting with modular ( believe me, it can save you a fortune whilst you learn what different modules do ) I would also recommend Omri Cohens Youtube channel for learning this too. Source: about 1 year ago