Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

WireGuard Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

WireGuard mentions (9)

• Remote access from work/corporate network

  Wireguard. Wireguard uses UDP only and runs TCP sockets over UDP. Source: about 1 year ago

• Central reverse-proxy ssh access?

  Look at Wireguard. I know you don't want Yet Another VPN running alongside your IPSec, but it's less VPN and more encrypted point-to-point UDP. You can set it up on any port you wish, including common ports that might be open on an outbound smart firewall not doing deep packet inspection. That way, it can stay out of the way of your existing IPSec deployment. Source: about 1 year ago

• Official /r/rust "Who's Hiring" thread for job-seekers and job-offerers [Rust 1.69]

  We use Elixir/Erlang for our control plane, and Rust for our data plane, built on the excellent WireGuard® tunneling protocol. Source: about 1 year ago

• Globally distributed Elixir over Tailscale

  Both products are based off Wireguard which is available for all new linux distributions. https://wireguard.com . I'm not saying OP's solution is wrong, just curious what the advantages are. Other than potentially simpler client setup, what are the advantages of paying for tailscale. With the opensource tailscale, I'm not sure if you get access to an api you can use to look up the hosts. Source: over 1 year ago

• Whisper: wraps any Go io.ReadWriter in a secure tunnel using Ed25519/X25519

  Noise Protocol Framework (used by Wireguard). Source: over 1 year ago