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Freshservice VS AWS Service Catalog

Compare Freshservice VS AWS Service Catalog and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

AWS Service Catalog logo AWS Service Catalog

Cloud Access Management and Enterprise IT Management Suites
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • AWS Service Catalog Landing page
    Landing page //
    2023-04-30

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

AWS Service Catalog features and specs

  • Centralized Management
    AWS Service Catalog provides a centralized platform for managing and deploying approved services and products, which streamlines governance and compliance for an organization.
  • Standardization
    It helps in maintaining standardized templates and configurations, ensuring that all deployments meet the organization's policies and best practices.
  • Cost Management
    By controlling and managing the products that are available to users, AWS Service Catalog helps in preventing cost overruns and optimizing cloud spending.
  • Simplified Deployment
    Service Catalog simplifies the provisioning of AWS resources by providing pre-approved product templates, reducing the time and effort needed for deployment.
  • Security
    Ensures only approved and secure resources are deployed, reducing the potential security risks associated with unauthorized services or configurations.

Possible disadvantages of AWS Service Catalog

  • Complexity in Setup
    Setting up AWS Service Catalog can be complex and requires a clear understanding of AWS IAM roles and policies, which may increase the initial implementation time.
  • Limitations in Customization
    Some organizations may find the customization options limited compared to building their own deployment automation scripts or tools.
  • Learning Curve
    Teams need to spend time learning how to effectively use AWS Service Catalog, which can be a barrier to entry for organizations unfamiliar with AWS services.
  • Dependency on AWS Ecosystem
    Organizations are locked into the AWS ecosystem when using Service Catalog, which may not be ideal for those using a multi-cloud strategy.
  • Potential for Overhead
    Managing and maintaining a service catalog may introduce additional administrative overhead, especially in large organizations with frequently changing requirements.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

AWS Service Catalog videos

+ Add

AWS Service Catalog Product and Portfolios

More videos:

  • Review - Automate Account Creation Using AWS Service Catalog

Category Popularity

0-100% (relative to Freshservice and AWS Service Catalog)

Freshservice

AWS Service Catalog

Project Management
94 94%
Project Management
6% 6
Monitoring Tools
88 88%
Monitoring Tools
12% 12
IT Management
91 91%
IT Management
9% 9
Help Desk
100 100%
Help Desk
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and AWS Service Catalog

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

AWS Service Catalog Reviews

We have no reviews of AWS Service Catalog yet.
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Social recommendations and mentions

Based on our record, AWS Service Catalog should be more popular than Freshservice. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

AWS Service Catalog mentions (6)

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What are some alternatives?

When comparing Freshservice and AWS Service Catalog, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Goverlan - Goverlan Reach provides IT systems support and remote management software solutions enabling innovative and simplified ways for businesses to address remote IT administration needs.

Basecamp - A simple and elegant project management system.

VMware vCenter - VMware vCenter Server provides a centralized platform for managing your VMware vSphere environments.

Redmine - Flexible project management web application

Kaseya VSA - Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…

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