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Goverlan VS Freshservice

Compare Goverlan VS Freshservice and see what are their differences

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Goverlan logo Goverlan

Goverlan Reach provides IT systems support and remote management software solutions enabling innovative and simplified ways for businesses to address remote IT administration needs.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Goverlan Landing page
    Landing page //
    2022-12-22
  • Freshservice Homepage
    Homepage //
    2024-05-06

Goverlan features and specs

  • Remote Control Capability
    Goverlan enables IT professionals to remotely control and support workstations and servers, making it easier to troubleshoot issues and manage systems without needing physical access.
  • Real-Time System Management
    The platform allows for real-time monitoring and management of systems, including task automation and script execution, which can significantly improve efficiency.
  • User-Friendly Interface
    Goverlan's interface is intuitive and easy to navigate, reducing the learning curve for new users and improving overall user experience.
  • Comprehensive Support Features
    The system offers a wide range of support features such as session recording, chat support, and incident ticketing, which enhance the overall support process.
  • Scalability
    Goverlan is designed to scale with your organization, making it suitable for both small businesses and large enterprises.
  • Security
    Robust security features, including encryption and authentication protocols, ensure safe and secure remote sessions.

Possible disadvantages of Goverlan

  • Cost
    Goverlan can be relatively expensive, particularly for smaller organizations with limited budgets.
  • Complex Setup for Advanced Features
    While the basic setup is straightforward, deploying advanced features and integrations can be complex and time-consuming.
  • Resource Intensive
    The software can be resource-intensive, potentially affecting the performance of the systems it is installed on, especially older machines.
  • Limited Mac Support
    Goverlan's functionality is more robust for Windows-based systems, and the support for macOS is somewhat limited in comparison, which could be a drawback for diverse IT environments.
  • Dependency on Network Stability
    The efficacy of remote sessions heavily depends on the stability and speed of the network connection, which could be a limitation in environments with poor network infrastructure.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Goverlan videos

+ Add

Master Reach Server - Implementation - Goverlan Reach

More videos:

  • Review - Introducing Goverlan Reach, pre-recorded Webinar

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Goverlan and Freshservice)

Goverlan

Freshservice

Monitoring Tools
44 44%
Monitoring Tools
56% 56
Project Management
16 16%
Project Management
84% 84
IT Management
28 28%
IT Management
72% 72
Remote Desktop
100 100%
Remote Desktop
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Goverlan and Freshservice

Goverlan Reviews

25 Best TeamViewer Alternative Software (Free/Paid) in 2021
Goverlan offers Remote Control Software for technical and admins. It allows you to access your user and system within seconds. The tool is available in three different editions 1. Standard 2. Professional and 3.Enterprise.
Source: www.guru99.com
13 Best Teamviewer Alternatives You Must Try
Goverlan Reach is not only the most versatile solution we found, but it is also the best value for money. While many of it’s competitors have been heavily hiking their prices up over the past few years, Goverlan has kept its price increases modest and its pricing practices straightforward, and continues to focus on adding value through a rich feature set. It comes in three...
Source: twitgoo.com

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Goverlan mentions (0)

We have not tracked any mentions of Goverlan yet. Tracking of Goverlan recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing Goverlan and Freshservice, you can also consider the following products

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Basecamp - A simple and elegant project management system.

ConnectWise Control - ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

Redmine - Flexible project management web application

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