Software Alternatives, Accelerators & Startups
Register | Login

Freshservice VS OpsRamp

Compare Freshservice VS OpsRamp and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

OpsRamp logo OpsRamp

OpsRamp's digital operations command center unifies discovery, intelligence, and automation for seamless hybrid IT management.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • OpsRamp Landing page
    Landing page //
    2023-06-28

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

OpsRamp features and specs

  • Comprehensive IT Infrastructure Management
    OpsRamp provides a wide array of tools for managing IT infrastructure, including monitoring, alerting, and automation capabilities across hybrid environments such as on-premises, cloud, and multi-cloud setups.
  • Unified Dashboard
    It offers a single-pane-of-glass view for IT operations teams, allowing them to monitor and manage all aspects of their infrastructure from a centralized platform, enhancing visibility and efficiency.
  • Scalability
    The platform is designed to scale according to the demands of the organization, making it suitable for businesses of varying sizes that require adaptable infrastructure management solutions.
  • Automation Capabilities
    OpsRamp has strong automation features including event correlation and AIOps, which help in reducing manual efforts in IT operations and improving incident management efficiency.
  • Integration with Third-party Tools
    Provides extensive integration with various IT service management (ITSM) and other third-party tools, allowing organizations to streamline their workflows and maintain synergy with their existing tools.

Possible disadvantages of OpsRamp

  • Complex Initial Setup
    Some users have reported that OpsRamp can have a steep learning curve and complex initial setup process, which may require a dedicated learning phase or support assistance.
  • Customization Limitations
    While OpsRamp offers a broad range of features, some users feel there are limitations in customizing certain aspects of the platform to their specific needs, which might require workarounds.
  • Pricing Structure
    The pricing model can be a concern for some organizations, especially smaller ones, as it might become expensive depending on the scale of usage and the specific modules required.
  • User Interface
    Some users have noted that the user interface can be overwhelming with the number of features and may not be as intuitive as they would like, leading to a longer adaptation period.
  • Support Response Time
    There have been instances where users reported slower-than-expected response times from support, which can be critical when dealing with urgent infrastructure issues.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

OpsRamp videos

+ Add

OpsRamp Platform Overview

More videos:

  • Review - OpsRamp Platform Summer 2020 Release

Category Popularity

0-100% (relative to Freshservice and OpsRamp)

Freshservice

OpsRamp

Project Management
100 100%
Project Management
0% 0
Monitoring Tools
88 88%
Monitoring Tools
12% 12
IT Management
100 100%
IT Management
0% 0
IT Asset Management
0 0%
IT Asset Management
100% 100

User comments

Share your experience with using Freshservice and OpsRamp. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and OpsRamp

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

OpsRamp Reviews

We have no reviews of OpsRamp yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

OpsRamp mentions (0)

We have not tracked any mentions of OpsRamp yet. Tracking of OpsRamp recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and OpsRamp, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Ivanti IT Asset Management Suite - Ivanti IT Asset Management Suite is an intelligent and advanced-level software solution that allows you to view and monitor all kinds of IT assets such as hardware, endpoints, systems, servers, teams, databases, and many others.

Basecamp - A simple and elegant project management system.

Zenworks - ZENworks 11 is comprised of four products that share a single, unified web-based management console...

Redmine - Flexible project management web application

Cherwell IT Asset Management - Our IT Asset Management Software tracks and manages assets through a complete lifecycle supplying information that supports multiple ITSM processes. Watch demo now!

Loading...