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Freshservice VS Zenworks

Compare Freshservice VS Zenworks and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
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  3. » Reviews
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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

Zenworks logo Zenworks

ZENworks 11 is comprised of four products that share a single, unified web-based management console...
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • Zenworks Landing page
    Landing page //
    2023-05-01

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Zenworks features and specs

  • Unified Endpoint Management
    Zenworks provides a comprehensive platform for managing a variety of devices such as desktops, laptops, and mobile devices from a single console, simplifying administrative tasks and improving efficiency.
  • Comprehensive Security
    It offers robust security features including patch management, endpoint security, and encryption, helping protect organizational data and ensuring compliance with various security standards.
  • Enhanced Productivity
    With automated software distribution, asset tracking, and remote management capabilities, Zenworks helps boost IT team productivity and reduce manual intervention.
  • Scalability
    Zenworks is designed to scale from small businesses to large enterprises, allowing organizations to expand their UEM capabilities as they grow.
  • Cost Efficiency
    By integrating multiple management tools into a single solution, Zenworks can reduce the total cost of ownership compared to using multiple disparate solutions.

Possible disadvantages of Zenworks

  • Complexity
    The comprehensive nature of Zenworks means it can be complex to deploy and manage, potentially requiring significant time and expertise to fully utilize its capabilities.
  • Learning Curve
    Due to its extensive feature set, there may be a steeper learning curve for new users, necessitating training and familiarization to effectively manage the platform.
  • Initial Setup Cost
    The initial setup and configuration of Zenworks might involve a higher upfront investment in terms of time and resources compared to simpler solutions.
  • System Resource Usage
    Some users may experience increased system resource usage which can impact performance, particularly on older hardware or less robust infrastructures.
  • Vendor Lock-In
    Organizations may face challenges if they wish to migrate away from Zenworks due to potential vendor lock-in, which can complicate transitions to other UEM solutions.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Zenworks videos

+ Add

#HowTo Create Dashboards using ZENworks Reporting

More videos:

  • Review - 650S ZenWorks Review, and Launch.

Category Popularity

0-100% (relative to Freshservice and Zenworks)

Freshservice

Zenworks

Project Management
100 100%
Project Management
0% 0
Monitoring Tools
73 73%
Monitoring Tools
27% 27
IT Management
100 100%
IT Management
0% 0
IT Asset Management
0 0%
IT Asset Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and Zenworks

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Zenworks Reviews

We have no reviews of Zenworks yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

Zenworks mentions (0)

We have not tracked any mentions of Zenworks yet. Tracking of Zenworks recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and Zenworks, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Ivanti IT Asset Management Suite - Ivanti IT Asset Management Suite is an intelligent and advanced-level software solution that allows you to view and monitor all kinds of IT assets such as hardware, endpoints, systems, servers, teams, databases, and many others.

Basecamp - A simple and elegant project management system.

Cherwell IT Asset Management - Our IT Asset Management Software tracks and manages assets through a complete lifecycle supplying information that supports multiple ITSM processes. Watch demo now!

Redmine - Flexible project management web application

VIZOR - Build the Immersive Web with Vizor as easy as drag and drop.

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