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Genesys Cloud VS PagerTree

Compare Genesys Cloud VS PagerTree and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

PagerTree logo PagerTree

On-Call. Simplified. PagerTree empowers teams to share oncall responsibility and respond faster when incidents occur.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • PagerTree OnCall Calendar
    OnCall Calendar //
    2024-03-12
  • PagerTree Alert Page
    Alert Page //
    2024-03-12
  • PagerTree Documentation
    Documentation //
    2024-03-12
  • PagerTree Critical Notifications
    Critical Notifications //
    2024-03-12

Genesys Cloud features and specs

No features have been listed yet.

PagerTree features and specs

  • SMS & Voice Notifications: Yes
  • Bypass Do Not Disturb: Yes
  • Live Call Routing: Yes
  • Single Sign On (SSO): Yes

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

PagerTree videos

+ Add

PagerTree Quick Start - Getting Started

More videos:

Category Popularity

0-100% (relative to Genesys Cloud and PagerTree)

Genesys Cloud

PagerTree

Communication
100 100%
Communication
0% 0
Incident Management
0 0%
Incident Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

Questions and Answers

As answered by people managing Genesys Cloud and PagerTree.

Why should a person choose your product over its competitors?

PagerTree's answer:

Simplicity to setup and pricing.

Who are some of the biggest customers of your product?

PagerTree's answer:

  • SAP
  • Amgen
  • City of Montreal

What makes your product unique?

PagerTree's answer:

Simplicity and Pricing. The tool does on-call really well.

How would you describe your primary audience?

PagerTree's answer:

IT organizations between 5-150 users.

User comments

Share your experience with using Genesys Cloud and PagerTree. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Based on our record, PagerTree seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

PagerTree mentions (2)

What are some alternatives?

When comparing Genesys Cloud and PagerTree, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

PagerDuty - Cloud based monitoring service

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

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