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Genesys Cloud VS Zendesk Suite

Compare Genesys Cloud VS Zendesk Suite and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Zendesk Suite logo Zendesk Suite

The complete Zendesk suite in one package
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
Not present

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Zendesk Suite videos

No Zendesk Suite videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Genesys Cloud and Zendesk Suite)

Genesys Cloud

Zendesk Suite

Communication
95 95%
Communication
5% 5
Help Desk
0 0%
Help Desk
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Customer Support
94 94%
Customer Support
6% 6

User comments

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What are some alternatives?

When comparing Genesys Cloud and Zendesk Suite, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Verint - Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

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