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Zendesk Suite VS NICE inContact

Compare Zendesk Suite VS NICE inContact and see what are their differences

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VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk Suite logo Zendesk Suite

The complete Zendesk suite in one package

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
Not present
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Zendesk Suite videos

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Zendesk Suite and NICE inContact)

Zendesk Suite

NICE inContact

Help Desk
100 100%
Help Desk
0% 0
Communication
5 5%
Communication
95% 95
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Suite and NICE inContact

Zendesk Suite Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Zendesk Suite and NICE inContact, you can also consider the following products

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Verint - Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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