Software Alternatives, Accelerators & Startups

Gleen VS ChatDOC

Compare Gleen VS ChatDOC and see what are their differences

Gleen logo Gleen

We delight our customers' customers. Gleen AI is the world's most accurate & capable generative AI-based chatbot. It doesn't hallucinate, automatically takes actions on behalf of customers, and is easy to set-up & maintain. It's also free to try.

ChatDOC logo ChatDOC

Chat with documents.
  • Gleen Landing page
    Landing page //
    2023-10-12

Gleen AI is the world’s most accurate and capable generative AI for customer success teams. As featured in TechCrunch and VentureWire, our generative AI chatbot doesn’t hallucinate, can be deployed in less than 2 hours, integrates with leading help desk solutions, goes beyond simply answering questions by taking actions, and automatically unifies across fragmented knowledge. Gleen is based in Silicon Valley, CA, and our team includes veterans from LinkedIn, Microsoft, Uber, Facebook, Amazon, and McKinsey & Company. Learn more and create your own free generative AI at http://gleen.ai.

  • ChatDOC Landing page
    Landing page //
    2023-09-21

ChatDOC

Pricing URL
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$ Details
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Release Date
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Gleen features and specs

  • No hallucination
    Generative AI answers you can trust
  • "Come as you are" knowledge ingestion
    Less implementation time upfront, less maintenance
  • Action Bots
    Take action on behalf of customers, integrate with enterprise systems
  • AI analytics
    Review generative AI answers; provide feedback to improve answers over time
  • Relevant citations
    Provide links to relevant support documents
  • Email integration
    Automatically reply via email
  • Agent assist
    Have Gleen AI compose responses which Agents can edit and send
  • Seamless escalation to live agents
    Forward entire conversation to help desk solution
  • Slack integration
    Support you customers in dedicated Slack channels
  • Discord integration
    Support customers/community members in Discord channels
  • Intercom integration
    Support customers and escalate to Intercom help desk
  • Zendesk integration
    Show generative AI chat in Zendesk chat window; escalate to live agents in Zendesk
  • Freshdesk integrate
    Show generative AI chat in Freshchat; escalate to live agents in Freshdesk

ChatDOC features and specs

  • Ease of Use
    ChatDOC offers a user-friendly interface, making it accessible for individuals without technical expertise to upload, store, and manage documents seamlessly.
  • Collaboration Features
    It provides robust collaboration tools, allowing multiple users to work on documents simultaneously, which can significantly enhance teamwork and productivity.
  • Security
    The platform emphasizes document security by providing features such as encrypted storage and access controls, ensuring that sensitive information is protected.
  • Search Functionality
    Advanced search capabilities allow users to quickly locate specific documents or information within documents, improving efficiency and saving time.
  • Integration
    ChatDOC integrates with a variety of third-party tools and platforms, enhancing its functionality and allowing users to streamline their workflows.

Possible disadvantages of ChatDOC

  • Cost
    The service can be pricey, especially for smaller organizations or individuals who may find the subscription fees a significant investment.
  • Complexity for Advanced Features
    While basic functions are intuitive, some advanced features may have a steeper learning curve, requiring additional time and effort for users to master.
  • Dependence on Internet
    ChatDOC relies heavily on a stable internet connection. Any disruption can impede access to documents and collaborative efforts.
  • Limited Offline Access
    There are limited options for offline access or editing, which can be a drawback for users who need to work without internet connectivity.
  • Data Privacy Concerns
    Despite strong security measures, some users may have reservations about uploading sensitive documents to a cloud-based service due to privacy concerns.

Gleen videos

How to Create a Free Generative AI Chatbot with Gleen AI

ChatDOC videos

ChatDOC Chat with your documents 23 March 2023

More videos:

  • Review - ChatDoc vs ChatGPT: Which is Better for Academic Interaction with PDFs?
  • Review - Day 46: AI tools ChatDOC

Category Popularity

0-100% (relative to Gleen and ChatDOC)
Chatbots
19 19%
81% 81
AI
6 6%
94% 94
Chatbot Platforms & Tools
Productivity
0 0%
100% 100

Questions and Answers

As answered by people managing Gleen and ChatDOC.

What makes your product unique?

Gleen's answer

Gleen has invested heavily in creating a generative AI solution that doesn't hallucinate. We are LLM-agnostic, and the LLM represents 20% of our tech stack. We can also work with hosted or proprietary LLMs as well.

Why should a person choose your product over its competitors?

Gleen's answer

Gleen AI doesn't hallucinate. Time and time again, our prospects and customers tell us that Gleen AI's response quality is second to none.

How would you describe your primary audience?

Gleen's answer

VPs of Customer Success, Customer Service, Customer Support

Who are some of the biggest customers of your product?

Gleen's answer

  • IONQ
  • OKX Chain
  • zkSync
  • Wellkasa
  • DIMO
  • LoginRadius
  • Wilder World
  • Integral Recruiting Design

What's the story behind your product?

Gleen's answer

Gleen started off building generative AI chatbots for community support on Discord servers. We soon learned that our customers really loved our chatbot and were eager to work with us to improve its quality and functionality. We also realized that Gleen AI could be used for not only for community support, but also for customer support and sharing information with many external and internal stakeholders. We publicly announced Gleen AI in September, and we've been busy delighting our customers' customers ever since.

Which are the primary technologies used for building your product?

Gleen's answer

Gleen AI as an LLM-agnostic generative AI for customer support teams. We work with Open AI's GPT-4, Claude, and Llama 2, and we can also interface with proprietary LLMs. Our tech stack prevents hallucination and consists of an AI/ML layer that crawls our customers' knowledge bases on a regular basis, classifies and retrieves knowledge, and automatically determines the accuracy and relevance of generative AI responses. We also have a feedback loop with manual supervision that helps customers improve the quality of their Gleen AI responses over time.

User comments

Share your experience with using Gleen and ChatDOC. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, ChatDOC seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gleen mentions (0)

We have not tracked any mentions of Gleen yet. Tracking of Gleen recommendations started around Oct 2023.

ChatDOC mentions (7)

  • ChatDoc alternative with API ?
    I search an alternative to ChatDoc with an available API. I want to make an app where the user can upload a PDF and ask question about it. Source: almost 2 years ago
  • ScholarTurbo: Use ChatGPT to chat with PDFs (supports GPT-4)
    I want to try this, but it's stuck at processing, showing 100% but not usable. I‘ve tried a lot of chat-with-pdf apps, including ChatDOC, ChatPDF, Humata and others. For serious paper reading, I must say that ChatDOC(https://chatdoc.com/) is the best option. The accuracy of ChatDOC’s understanding of tables, data, and texts is significantly higher than other products. Also you can upload a folder of files and chat... - Source: Hacker News / almost 2 years ago
  • Summarizing long texts (local)
    Try ChatDoc: https://chatdoc.com/ I think it might be just what you're looking for. Source: almost 2 years ago
  • how may i chat (chatGPT) with my EVERNOTE content?
    Bulk download your notes and upload to a service like ChatDocs. Source: almost 2 years ago
  • ChatPDF – Chat with Any PDF
    I have tested several tools, and Chatdoc (https://chatdoc.com/) is better. - Source: Hacker News / about 2 years ago
View more

What are some alternatives?

When comparing Gleen and ChatDOC, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ChatPDF - Chat with any PDF! Join millions of students, researchers and professionals to instantly answer questions and understand research with AI

ChatBot - Easy to use chatbot platform for business

ChatGPT - ChatGPT is a powerful, open-source language model.

Penseum - Personalized, efficient student study assistant

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.